Raquel Alfonso
Bronson,FL
Summary
Dedicated bartender with a proven track record of delivering exceptional customer experiences and maintaining high service standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bartender
Cody's
Ocala, Florida
03.2022 - 11.2025
- Delivered exceptional customer service in a fast-paced bar environment.
- Engaged with customers to enhance their experience and build rapport.
- Created unique cocktails utilizing fresh ingredients and signature recipes.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained cleanliness and organization of bar area throughout shifts.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Trained new staff in drink preparation and effective customer interaction techniques.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins to ensure availability for drink preparation.
- Collaborated with kitchen staff to coordinate food orders efficiently.
- Handled cash transactions accurately while ensuring secure payment processing.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Developed good working relationships with fellow employees through effective communication.
- Stocked ice bins to ensure availability for drink preparation. and coolers as needed throughout shift.
Bartender
The Keys Piano Bar and Grill
Gainesville, FL
04.2021 - 03.2023
- Prepared and served a variety of cocktails and beverages to customers.
- Provided exceptional customer service, enhancing guest satisfaction and experience.
- Trained new bartenders on drink recipes and bar procedures consistently.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Engaged in friendly conversation with customers to enhance their overall bar experience. with customers to provide enjoyable bar experience.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored customer behavior to ensure compliance with alcohol service regulations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleaned and organized the bar area, maintaining a safe environment for patrons.
- Cleaned glasses using sanitizing solution after each use to maintain hygiene standards. with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins throughout shifts to ensure sufficient supply for drinks. and coolers as needed throughout shift.
- Managed bar inventory, ensuring stock levels were maintained effectively.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained accurate bar tabs to facilitate smooth transactions and enhance customer satisfaction. and processed cash and credit card transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Resolved customer complaints in a professional manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Developed good working relationships with fellow employees through effective communication.
- Neatly sliced and pitted fruit for garnishing drinks.
Server/ Bartender
Winghouse
Gainesville and Ocala , FL
09.2019 - 04.2021
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Managed food and beverage orders efficiently for multiple tables.
- Delivered food orders promptly and courteously.
- Promoted daily specials to enhance guest experience and sales opportunities.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in training new servers on menu items and service standards.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Addressed customer inquiries and resolved complaints effectively.
- Handled cash transactions and processed payments accurately.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area and service stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Verified food presentation and quality prior to customer service. before serving it to customers.
- Created a friendly atmosphere by greeting guests promptly. and provided menus.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Followed health safety guidelines when preparing and serving food products.
Education
Master of Science - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA08-2026
Bachelor of Science - Early Childhood Education
Santa Fe College
Gainesville, FL04-2022
Liquor Certified - Bartending And Liquor School
ABC Liquor
Orlando 04-2021
Skills
- Alcohol service compliance
- Bar service standards
- Customer service and interaction
- Employee training and development
- Conflict resolution strategies
- Effective communication skills
- Stress management techniques
- Hospitality management principles
- Judgment and decision-making
- Reliability and dependability
Timeline
Bartender
Cody's
03.2022 - 11.2025
Bartender
The Keys Piano Bar and Grill
04.2021 - 03.2023
Server/ Bartender
Winghouse
09.2019 - 04.2021
Master of Science - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Early Childhood Education
Santa Fe College
Liquor Certified - Bartending And Liquor School
ABC Liquor