Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Raquel Barker

Columbus,GA

Summary

Dynamic and versatile professional with a background in the US Army National Guard and Aflac, showcasing expertise in engine repair and exceptional verbal communication. Excelled in roles requiring precision, such as drivetrain repair and healthcare inquiry resolution, enhancing customer loyalty and operational efficiency. Certified in First Aid/CPR, demonstrating a commitment to safety and quality service.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mechanic Technician

US Army National Guard
08.2024 - Current
  • Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
  • Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
  • Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
  • Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.

Georgia Army National Guard

US Army
05.2016 - Current
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Customer Service Representative

Aflac
08.2022 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Home Health Aide

Ms. Rachel Paul
10.2020 - 01.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Associate of Applied Science - Respiratory Therapy

Columbus Technical College
Columbus, GA
05-2026

Skills

  • Drivetrain repair
  • Engine repair
  • Brake systems
  • Data entry proficiency
  • Healthcare industry
  • Record maintenance
  • Verbal and written communication
  • First Aid/CPR
  • CPR expertise
  • BLS Certified
  • CLS Combat Life Saver Certified

Certification

  • ASE Certified Automobile Parts Specialist (P2) - National Institute for Automotive Service Excellence.
  • Brakes Certification (A5) - National Institute for Automotive Service Excellence.
  • American Heart Association Basic Life Support (BLS) – American Heart Association.
  • OSHA 30 Certified
  • Home Health Aide (HHA) Certification
  • First Aid Certification

Timeline

Mechanic Technician

US Army National Guard
08.2024 - Current

Customer Service Representative

Aflac
08.2022 - 04.2023

Home Health Aide

Ms. Rachel Paul
10.2020 - 01.2022

Georgia Army National Guard

US Army
05.2016 - Current

Associate of Applied Science - Respiratory Therapy

Columbus Technical College

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Raquel Barker