Raquel Berberena
Palm Bay
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction.
Overview
22
22
years of professional experience
Work History
Amazon delivery driver
CNKT LOGISTICS
Melbourne
08.2025 - Current
- Delivered packages efficiently within designated routes and timelines.
- Inspected vehicles before and after each delivery for safety compliance.
- Maintained accurate records of deliveries and customer interactions.
- Communicated with dispatch regarding delivery status and route changes.
- Assisted in loading and unloading packages at distribution centers.
- Adhered to traffic laws and safety regulations during transit.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Food Delivery Driver
DoorDash
Palm Bay
07.2021 - 08.2025
- Delivered fresh food to customers across local area.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Navigated local streets and highways with ease using GPS system.
Caregiver
Rosa Rivera
Palm Bay
03.2019 - 01.2023
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Customer Service Cashier
Toys"R"Us
Melbourne
02.2017 - 05.2018
- Greeted customers and responded to informational requests.
- Answered phone calls to assist customers with questions and orders.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
Cashier Manager
Stop and Shop Supermarket
Long Island City
04.2006 - 06.2015
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Reconciled registers to prepare daily bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Cashier
Stop and Shop Supermarket
Long Island City
03.2004 - 04.2006
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
Skills
- Quality Program Protocols
- Compassionate Client Care
- Care Plan Management
- Client Safety and First Aid
- Customer service
- Customer satisfaction
- Quick learner
- Hard worker
Timeline
Amazon delivery driver
CNKT LOGISTICS
08.2025 - Current
Food Delivery Driver
DoorDash
07.2021 - 08.2025
Caregiver
Rosa Rivera
03.2019 - 01.2023
Customer Service Cashier
Toys"R"Us
02.2017 - 05.2018
Cashier Manager
Stop and Shop Supermarket
04.2006 - 06.2015
Cashier
Stop and Shop Supermarket
03.2004 - 04.2006