Summary
Work History
Education
Skills
Languages
Timeline
Generic

Raquel Bermeo

Flushing

Summary

Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.

Work History

Dental Receptionist

M & N Dental Clinic
2023 - 2026
  • Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
  • Maintained comprehensive patient records using electronic health record systems for improved data accuracy.
  • Coordinated communication between dental staff and patients, fostering a positive clinic environment.
  • Provided support during dental procedures by preparing necessary tools and materials efficiently.
  • Implemented follow-up protocols for post-treatment care, enhancing patient satisfaction rates.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Cosmetologist

Premium Hair Salon
2021 - 2022
  • Assisted in training new staff on salon protocols and operational procedures.
  • Collaborated with team members to optimize scheduling and improve overall salon efficiency.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.

Cosmetologist

Alexandra Beauty Touch
2014 - 2020
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.

English Teacher

Colorines
2012 - 2013
  • Developed engaging lesson plans to enhance student understanding of English literature and language.
  • Implemented interactive teaching methods to promote active participation in classroom discussions.
  • Assessed student progress through regular evaluations and provided constructive feedback for improvement.
  • Collaborated with colleagues to create interdisciplinary projects that integrated English with other subjects.

Cosmetologist

Helen Chiasson Salon
2003 - 2010
  • Provided personalized consultations to determine client needs and preferences.
  • Executed hair cutting, coloring, and styling techniques with precision and creativity.
  • Maintained cleanliness and organization of workstations, tools, and salon equipment.
  • Utilized industry-standard products and tools to ensure high-quality service delivery.
  • Built strong client relationships through effective communication and follow-up services.
  • Stayed updated on current trends and techniques in cosmetology for enhanced service offerings.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.

Retail Worker

Fordham Beauty
1996 - 1997
  • Assisted customers in selecting beauty products, enhancing overall shopping experience.
  • Maintained organized product displays, ensuring alignment with merchandising standards.
  • Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Provided product knowledge to customers, fostering informed purchasing decisions.
  • Handled inventory management tasks, ensuring stock levels met consumer demand.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Dental Laboratory Technician -

Centro De Formacion Artesanal Particular Internacional
Ecuador
2022-09

GED -

The University of The State of New York
New York, NY
1997-10

Cosmetologist -

Beauty School 5 De Noviembre
Ecuador
2014-10

Hair Dressing And Cosmetology -

Learning Institue For Beauty Sciences
New York, NY
2003-01

English As A Second Language - English Language

New York Language Center
New York
1997

Skills

  • Phone etiquette
  • Excellent multitasking capability
  • Punctual and reliable
  • Customer service
  • Stock replenishment
  • Team collaboration
  • Spanish fluency

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Dental Receptionist

M & N Dental Clinic
2023 - 2026

Cosmetologist

Premium Hair Salon
2021 - 2022

Cosmetologist

Alexandra Beauty Touch
2014 - 2020

English Teacher

Colorines
2012 - 2013

Cosmetologist

Helen Chiasson Salon
2003 - 2010

Retail Worker

Fordham Beauty
1996 - 1997

Dental Laboratory Technician -

Centro De Formacion Artesanal Particular Internacional

GED -

The University of The State of New York

Cosmetologist -

Beauty School 5 De Noviembre

Hair Dressing And Cosmetology -

Learning Institue For Beauty Sciences

English As A Second Language - English Language

New York Language Center

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