Raquel Bernhardt
Tallahassee,FL
Summary
Dynamic operations professional with a proven track record of optimizing processes and driving efficiency across diverse environments. Expertise in fostering team collaboration, strategic planning, and delivering measurable results aligned with organizational goals. Highly adaptable to changing needs, with a strong ability to lead cross-functional teams toward successful project execution. Recognized for exceptional skills in project management, process improvement, and resource allocation, consistently enhancing operational performance and reliability.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Operations Manager
McDonnell Hearing Solutions, LLC
Tallahassee, FL
08.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Conducted analysis of quarterly operational reports to pinpoint bottlenecks, facilitating targeted workflow adjustments and enhancing staff collaboration through Salesforce CRM.
- Analyzed performance metrics to redesign marketing strategies, focusing on targeted outreach and data-driven digital campaigns that increased new patient enrollment.
- Oversaw negotiation processes and contract management for 25+ vendors, achieving favorable fee adjustments and onboarding new vendors.
- Fostered trust and encouraged repeat visits through personalized interactions with over 200 patients each month.
- Managed daily operations, ensuring adherence to quality standards and compliance requirements.
Laboratory Instructor
Florida International University
North Miami Beach, FL
01.2018 - 06.2020
- Developed and delivered detailed laboratory protocols and techniques, enhancing student comprehension as evidenced by improved assessment and skill scores.
- Conducted individual office hours to support student understanding, resulting in improved experiment completion rates and lecture rankings.
- Developed and implemented safety protocols aimed at reducing incidents and fostering a safe atmosphere for hands-on learning.
Organic and General Chemistry Lecture Assistant
Florida International University
08.2017 - 12.2019
- Enhanced academic progress by delivering personalized assistance and fostering effective communication of intricate ideas.
- Implemented peer review sessions and feedback workshops as part of team development initiatives to strengthen overall collaboration capabilities.
- Coordinated efforts with tenure professors of organic and general chemistry to promote effective learning environments and optimize student information retention.
Marketing Strategist
Sarussi Cafeteria and Restaurant
Miami, FL
01.2017 - 02.2019
- Crafted detailed digital marketing strategies that significantly elevated brand visibility and improved customer interaction.
- Modified existing menu graphics and created promotional flyers to enhance brand visibility and attract customers.
- Developed and implemented innovative weekly specials, driving increased patron acquisition through targeted marketing strategies.
Education
Bachelor of Arts - Major in Psychology, Minor in Chemistry
Florida International University
Miami, FL12-2019
Skills
Languages: Fluent in Russian, Conversational in Spanish
Tech: Skilled in Salesforce CRM, OMS, Google Workspace, Excel, PowerPoint, and Canva
Team leadership,Problem-solving,Customer service,Operational efficiency, Employee relations and conflict resolution
Certification
- BLS & CPR Training - 2027
Languages
Russian
Native or Bilingual
Spanish
Professional Working
Hebrew
Limited Working
Interests
Industrial/Organizational Psychology Business Acquisition Exploring New Cities Zumba Classes
Timeline
Operations Manager
McDonnell Hearing Solutions, LLC
08.2024 - Current
Laboratory Instructor
Florida International University
01.2018 - 06.2020
Organic and General Chemistry Lecture Assistant
Florida International University
08.2017 - 12.2019
Marketing Strategist
Sarussi Cafeteria and Restaurant
01.2017 - 02.2019
Bachelor of Arts - Major in Psychology, Minor in Chemistry
Florida International University
LEADERSHIP EXPERIENCE
- USF, Bridge to Success STEM Camp
- Program Coordinator
- Organized and led programs operations, delegating and participating to ensure a successful and engaging STEM summer camp experience for elementary school children.
- Assisted with the preparation of grant proposals, raising $180k.
- University of South Florida
- Campus Rec. Student Engagement Liason
- Facilitated a welcoming environment for students, and alumni by providing assistance and ensuring prompt resolution of inquiries.
- Collaborated with peers and campus directors to develop innovative programming for an increase in student participation across recreational activities and harboring long term relationships.