RAQUEL CASTRO
Bristol Hospice
SAN JACINTO,CA
9
years of professional experience
Clinical Hospice professional with 8+ years of experience in strategic planning and relationship building, consistently surpassing revenue targets and expanding market share. Demonstrates expertise in healthcare marketing and quality assurance, fostering interdisciplinary collaboration to enhance patient care and satisfaction. Committed to utilizing data-driven insights and compassionate support to drive growth and deliver high-quality care to patients and families.
Work History
Leadership Intern Hospice Specialist
1 Year 1 Month- Led cross-functional team initiatives to enhance operational workflows and improve service delivery.
- Developed training materials and resources to support staff onboarding and development.
- Analyzed program data to identify trends, informing strategic decision-making processes.
- Collaborated with department heads to streamline communication and project management practices.
- Assisted in the implementation of new systems to enhance efficiency in daily operations and reporting.
- Oversaw daily operations within assigned department, ensuring policies were followed consistently.
- Assisted in the development of employee training programs, resulting in increased productivity and efficiency.
- Supported management in decision-making processes by preparing detailed reports and presentations on project progress.
- Spearheaded initiatives aimed at increasing diversity within the organization, fostering an inclusive work culture.
- Collaborated with cross-functional teams to develop creative solutions for complex problems, driving business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Hospice Liaison
2 Years 10 Months- Develop and maintain relationships with healthcare providers to facilitate patient referrals, driving growth in hospice admissions and enhancing care quality.
- Coordinate with interdisciplinary teams to ensure seamless transitions for patients, fostering a supportive environment and improving overall care outcomes.
- Analyze market trends and competitor strategies to identify opportunities for service expansion, contributing to Bristol Hospice's strategic growth initiatives.
- Educate patients and families on hospice benefits, addressing concerns and providing compassionate guidance throughout the admission process.
- Foster interdisciplinary teamwork to optimize patient transitions, enhancing care quality and outcomes while driving hospice admission growth.
Clinical Hospice Liaison
2 Years 1 Month- Facilitate patient referrals, enhancing care coordination and achieving measurable outcomes.
- Collaborate with healthcare teams, improving patient satisfaction and care delivery efficiency.
- Analyze patient data to optimize service offerings, resulting in improved patient engagement.
- Guide families through hospice options, providing compassionate support and clear communication.
Hospice Account Manager
5 Years 9 Months- Drove hospice referrals, managed key accounts, and fostered strategic partnerships. Consistently exceeded revenue targets and expanded market share.
- Coordinated with interdisciplinary teams to ensure seamless patient care transitions. Developed strong relationships with healthcare providers.
- Analyzed market trends and competitor activities to identify growth opportunities. Utilized data-driven insights to optimize territory management.
- Provided compassionate support to patients and families during difficult times. Ensured high-quality care delivery and patient satisfaction.
- Drove hospice referrals and managed key accounts, consistently surpassing revenue targets. Expanded market share through strategic partnerships and data-driven territory management.
Education
License Vocational Nurse
Graduated with perfect attendance. Scholarship award winner
Skills
Strategic Planning
Patient Advocacy
Team Collaboration
Healthcare Marketing
Quality Assurance
Relationship Building
Problem Solving
Public Speaking.
Timeline
Leadership Intern Hospice Specialist
Lorian Health
07.2025 - CurrentRead More
Hospice Liaison
Bristol Hospice
10.2023 - CurrentRead More
Clinical Hospice Liaison
Castro Hospice
09.2022 - 10.2024Read More
Hospice Account Manager
Mission Healthcare
03.2017 - 12.2022Read More
Beaumont Adult School
License Vocational Nurse
Read More