Raquel Clemente
Kissimmee,FL
Summary
Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Osceola County Jail
Kissimmee, FL
01.2024 - Current
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
Billing Collector
Advent Health Centra Care
Kissimmee, FL
07.2022 - 01.2024
- Processed patient intake information and updated medical records prior to treatment.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided excellent customer service while negotiating payment arrangements with customers in a professional manner.
- Utilized multiple software programs for data entry into collections database for tracking purposes.
- Negotiated payment arrangements with customers in order to resolve delinquent accounts.
Correctional Officer
Central Florida Reception Center
08.2021 - 07.2022
- Performing duties on post orders
- Security, perimeter, and tower checks Inmate count accountability
- Transport
- Inventory of all keys and equipment.
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
Call Center Specialist/Referral Coordinator
Park Place Behavioral Healthcare
07.2020 - 08.2021
- Delivered excellent patient experiences and direct care
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Providing services for mental health and individual therapy
- Verifying insurance information and eligibility
- Booking appointments and rescheduling
- Direct individuals into substance abuse and residential programs.
Education
High School Diploma -
Professional and Technical High School
Kissimmee05.2020
Associate of Arts - General Studies
Valencia College
Florida01.2020
Skills
- Customer support
- Client Communication
- Team collaboration
- Documentation and reporting
- Decision making
- Healthcare operations
- Insurance practices
- Inmate supervision
- First aid administration
- Conflict resolution
- Emergency response
- Security procedures
Certification
Correctional Officer
References
References available upon request.
Timeline
Correctional Officer
Osceola County Jail
01.2024 - Current
Billing Collector
Advent Health Centra Care
07.2022 - 01.2024
Correctional Officer
Central Florida Reception Center
08.2021 - 07.2022
Call Center Specialist/Referral Coordinator
Park Place Behavioral Healthcare
07.2020 - 08.2021
High School Diploma -
Professional and Technical High School
Associate of Arts - General Studies
Valencia College
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