Raquel Connell

I handled the complete administrative lifecycle of the insurance claim process for the repair jobs including initial introduction appointments with customers, property job walk to access damage, explaining the claim process and addressing any questions the customer has, reviewing and organizing claim documentation, worked with clients to select repair materials if necessary and managed orders, claim coordination, communication with clients and insurance adjusters and managing billing. Collected insurance funds and deductibles for job flow. Input all customer information, payments, job photos, managed schedule for subs for efficient job flow and completion. Performed all assigned duties as needed to support operations.

Developed and Implemented office procedures and administrative systems, including organizing filing systems (digital and physical), establishing record keeping processes, workflows, creating standard operation procedures and ensuring efficient day to day office operations. Provided administrative setup support to improve organization, compliance and productivity.

Oversaw all insurance jobs from start to finish, handling claim documentation, all payments, customer and insurance communication through the claim process, estimate preparation for customers, job file management, insurance invoice creation and billing submission. Served as the primary point of contact to ensure smooth coordination, accuracy and timely resolution. Provided comprehensive support across multiple functions as needed & Executed miscellaneous duties to support team and business objectives.

Company was starting a water damage mitigation department. I handled the billing process and claim submission and payment collection.

Was cross trained to take over home warranty process/coordination for approval on all plumbing repairs and replacements (water heaters, fixtures, supply lines, drain systems, and sewer components).Served as the primary liaison between the plumbing company and home warranty providers, coordinating approvals for covered repairs and replacements. Communicated clearly with homeowners regarding coverage limitations, out of pocket expenses and repair timelines to maintain transparency and customer satisfaction. Collaborated with field technicians to align approved work scopes to ensure smooth and timely execute.