Raquel Corona
San Antonio,TX
Summary
Seasoned leader with a track record of enhancing customer satisfaction and streamlining operations at Cefcostores. Excelled in problem-solving and effective leadership, significantly improving team performance. Skilled in POS systems and Microsoft Office, adept at fostering team unity while driving operational excellence. Demonstrates a unique blend of technical and interpersonal skills to exceed employer expectations. No issue with problem solving with a team or alone.
Law enforcement professional with strong expertise in maintaining security and order. Skilled in conflict resolution, surveillance, and ensuring safety within detention facilities. Known for effective teamwork, adaptability, and delivering consistent results. Dependable and adept at handling high-pressure situations with integrity and professionalism.
Overview
8
8
years of professional experience
Work History
Department Certified Detention Deputy Sheriff
Jefferson County Sheriff's Office
Golden, CO
08.2025 - 03.2026
- Supervised and ensured safety, security, and order within correctional facility housing units.
- Monitored inmate behavior and maintained discipline in compliance with departmental policies and state regulations.
- Conducted headcounts, searches, and transport operations to uphold facility safety and control.
- Collaborated with law enforcement staff to manage intake, release, and movement of inmates efficiently.
- Documented incidents accurately and completed detailed reports in accordance with county standards.
- Demonstrated sound judgment and calm under pressure in high-stress, fast-paced environments.
- Maintained current knowledge of revised statutes, departmental procedures, and law enforcement best practices to ensure compliance and informed decision-making.
Assistant Store Manager
Cefcostores
Niceville, FL
02.2021 - 01.2025
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Manager
Which Wich Superior Sandwiches
Fort Walton Beach, FL
08.2022 - 01.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Shift Leader
Wendy's
Crestview, FL
09.2018 - 02.2021
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in training new employees on shift operations.
- Supervised team of 6+ during daily shifts, ensuring efficient operation and customer satisfaction.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Associate of Science - Cybersecurity
Northwest Florida State College
Niceville, FL05-2025
High School Diploma -
Crestview High School
Crestview05-2019
Skills
- POS systems operations
- Problem-solving
- Microsoft teams
- Team building
- Critical thinking
- Multitasking
- Microsoft outlook, word, and Excel
- Mac and PC operating systems
- Defensive tactics
- De-escalation techniques
- Physical restraint techniques
- Firearms proficiency
- First aid and CPR
- Security procedures
- Problem-solving abilities
- Effective communication
- Effective leadership
- Information Technology Knowledge
- Excellent customer service skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Department Certified Detention Deputy Sheriff
Jefferson County Sheriff's Office
08.2025 - 03.2026
Store Manager
Which Wich Superior Sandwiches
08.2022 - 01.2023
Assistant Store Manager
Cefcostores
02.2021 - 01.2025
Shift Leader
Wendy's
09.2018 - 02.2021
High School Diploma -
Crestview High School
Associate of Science - Cybersecurity
Northwest Florida State College