Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Cox

Athens,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience

Work History

Customer service representative

Waste pro
Athens
05.2026 - Current
  • Answered customer calls for Waste Pro waste collection services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated customer accounts with billing and service information.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Logged service requests for missed pickups and cart issues.
  • Resolved complaints using Waste Pro service guidelines.
  • Coordinated route updates with dispatch and operations teams.

Data Entry Operator

ERMCO
Athens
10.2025 - 05.2026
  • Entered order data into ERMCO production systems with careful accuracy.
  • Verified data against purchase orders and production logs.
  • Reviewed source documents for missing fields and corrected entry errors.
  • Updated customer records and shipment details in company databases.
  • Updated customer accounts with billing and service information.
  • Filed invoices, forms, and records following ERMCO document procedures.

Customer Service Representative

Atlanta Journal Constitutiona
Atlanta, GA
04.2007 - 01.2026
  • Resolved escalated customer complaints in a timely manner.
  • Resolved complex billing, account, and order concerns.
  • Led customer service team support for call handling, escalations, and issue resolution.
  • Monitored customer interactions for quality and compliance.
  • Managed daily schedules, coverage, and shift priorities.

Education

Greene County High School
Greensboro , Ga

Skills

  • Billing systems
  • Payment processing
  • CRM systems
  • Data management
  • Call management
  • Attention to detail

Timeline

Customer service representative

Waste pro
05.2026 - Current

Data Entry Operator

ERMCO
10.2025 - 05.2026

Customer Service Representative

Atlanta Journal Constitutiona
04.2007 - 01.2026

Greene County High School
Raquel Cox