Raquel Cuellar
New York
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, LaGuardia Airport
02.2022 - Current
- Provided exceptional customer support through effective communication and problem-solving.
- Assisted customers in navigating product features and services to enhance user experience.
- Maintained accurate records of customer interactions using CRM software for efficient follow-up.
- Resolved customer inquiries promptly, ensuring satisfaction and retention through positive engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Safety Assistant
C & J Electric
03.2018 - 2021
- Assisted in conducting safety inspections, identifying hazards, and ensuring compliance with regulations.
- Supported development of safety training programs for staff to enhance awareness and readiness.
- Maintained safety equipment inventory, coordinating repairs and replacements as needed.
- Documented safety incidents and near misses to improve reporting accuracy and response strategies.
Data Entry Clerk
New York Ophthalmology
09.2015 - 2017
- Entered patient data into electronic health record system with high accuracy.
- Assisted in updating and maintaining patient files to ensure compliance with regulations.
- Verified insurance information and resolved discrepancies for timely processing.
- Collaborated with medical staff to streamline data entry processes and improve efficiency.
Education
High School Diploma -
La Guardia Community College
Queens, NYLanguages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Delta Air Lines, LaGuardia Airport
02.2022 - Current
Safety Assistant
C & J Electric
03.2018 - 2021
Data Entry Clerk
New York Ophthalmology
09.2015 - 2017
High School Diploma -
La Guardia Community College
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