Summary
Overview
Work History
Education
Skills
Timeline
Languages
Work Availability
Work Preference
Generic
RAQUEL DAHLBERG

RAQUEL DAHLBERG

Round Rock,TX

Summary

Ambitious Implementation Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating software implementation process. Dedicated to helping and keeping customers happy and maximizing employee participation.

Overview

12
12
years of professional experience

Work History

EDI Enrollment Specialist II

CompuGroup Medical - EMDS
02.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated effectively via telephone, and email with customers regarding their clearinghouse enrollments in migrating from their current clearinghouse to a new clearinghouse.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered, and reviewed customer data to assist with enrollments to their clearinghouse.
  • Helped large volume of customers daily e.g. Managed over 50 customer calls daily, with a positive attitude and focus on customer satisfaction.

Customer Care Manager

CompuGroup Medical - EMDs
11.2020 - 02.2022
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled, attended, and facilitated meetings with clients and prospective clients as requested. E.g., Held weekly status calls with 10 clients.
  • Built successful project plans covering objectives, resources, and staffing to meet schedules.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Managed accounts to retain existing relationships and grow share of the business.

Acceleration Team Lead/ Implementation Support Consultant Lead

EMDs
03.2015 - 11.2020
  • Managed Account Manager workload and delegation of new accounts and cases appropriately as necessary and managed and supported 10-15 small practice accounts simultaneously.
  • Conducted assessments and consulted with customers to ascertain and define workflow needed to determine best practices for software implementation.
  • Communicate expectations and collaborate effectively within all departments of CGM eMDs to exceed client expectations in implementing eMDs Solution Series.
  • Developed and maintained customer and vendor relationships through phone calls, email, and case history.
  • Provided client support using WebEx, Bomgar, or Mitel for both Practice Management and Clinical applications within eMDs Solution Series.
  • Create documentation for users and internal staff for Solution Series clinical and practice management applications.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Acceleration Team Account Manager

EMDs
10.2010 - 03.2015
  • Managed and supported 12 to 20 small practice accounts, ranging from 1 to 6 providers working out of 1 to 2 clinics simultaneously
  • Served as the backup Team Lead/Manager when the manager was out of the office.
  • Conducted weekly appointments with clients addressing questions and concerns related to eMDs Solution Series and EDI services, e.g., Eligibility, Claims, Electronic Remittance.
  • Provided support to end-users through email, support tickets e.g, Parature, WebEx, and telephone.
  • Addressed and facilitated customer-related issues quickly by identifying/assessing problems and seeking assistance from appropriate resources.
  • Fostered an open environment for department unity, respect, communication, collaboration, and efficient on-time workflow.
  • Used knowledge of Microsoft Team Foundation Server, SharePoint, and Parature to complete research and documentation.

Lead Teacher

Twinkle Learning Center
01.2010 - 01.2010
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet the requirements and needs of different learners.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance the overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Education

Diploma -

Barry Goldwater High School
2004

Skills

  • Software Implementation
  • Customer Service and Assistance
  • Training/Mentoring
  • Organization and Time Management
  • Strong Communication and Interpersonal Skills
  • EDI - ANSI X12
  • Empathy & Understandability
  • Leadership
  • Troubleshooting
  • WebEx, Bomgar, Mitel, Microsoft Office
  • Project Management
  • CRM Software eg Parature, Salesforce

Timeline

EDI Enrollment Specialist II

CompuGroup Medical - EMDS
02.2022 - Current

Customer Care Manager

CompuGroup Medical - EMDs
11.2020 - 02.2022

Acceleration Team Lead/ Implementation Support Consultant Lead

EMDs
03.2015 - 11.2020

Acceleration Team Account Manager

EMDs
10.2010 - 03.2015

Lead Teacher

Twinkle Learning Center
01.2010 - 01.2010

Diploma -

Barry Goldwater High School

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hoursWork-life balancePaid sick leaveCareer advancementHealthcare benefitsCompany CulturePaid time off401k matchWork from home optionStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programs4-day work week

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RAQUEL DAHLBERG