Raquel Donovan
Hampton,GA
Summary
Dynamic operations manager with a proven track record at Braiddemup5 LLC, enhancing workflow efficiency and driving strategic decisions through data analysis. Skilled in conflict resolution and team leadership, I successfully implemented process improvements that reduced response times and maximized profitability, all while maintaining exceptional customer service standards.
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Operations Manager
Braiddemup5 LLC.
05.2018 - 08.2025
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Implemented process improvements that enhanced workflow and reduced response times.
- Analyzed performance metrics, identifying trends to inform strategic decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated inventory management systems, enhancing tracking accuracy and reducing discrepancies.
Patient Care Technician
Grady Memorial Hospital
04.2017 - 04.2018
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare providers promptly.
- Supported patients with daily living activities, enhancing overall well-being.
- Documented patient interactions accurately in electronic health records system.
- Communicated effectively with patients and families to address concerns and needs.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Education
High School Diploma -
Charlotte Amalie
St.Thomas U.S. Virgin Islands06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision making
- Complex problem-solving
- Relationship building
- Conflict resolution
- Problem solving
- Effective communication
- Clear communication
- Complex Problem-solving
Certification
Customer Service Skills
References
References available upon request.
Timeline
Manager/Operations Manager
Braiddemup5 LLC.
05.2018 - 08.2025
Patient Care Technician
Grady Memorial Hospital
04.2017 - 04.2018
High School Diploma -
Charlotte Amalie