Realiah Mckenzie
Dallas,TX
Summary
To gain a position that will utilize my abilities and allow for further learning, while simultaneously performing the task set before me in a timely and proficient manner. My goal is to continue my career with an organization that will utilize my Management, Supervision and Administrative skills to benefit mutual growth and success. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
23
23
years of professional experience
Work History
Manager/Operations Manager
Tinbac Tobacco
Seagoville, TX
03.2011 - Current
- Interview, hire, and train quality hardworking staff for multiple stores for all positions and placements
- Formulate shift schedules, calculate and distribute weekly payroll
- Set, enforced and optimized internal policies to maintain responsiveness to demands while accomplishing multiple tasks within established timeframes
- Devised processes to boost long-term business success and increase profit levels, Increased sales by 30%
- Partnered with vendors and suppliers to effectively manage and budget.
- Inventory stock weekly, reorder needed items, purchase and pickup items
- Price inventory accordingly, Properly restock products on store shelves while maintaining cleanly environment
- Taking bank deposits, getting proper change for till
- Demonstrate calm demeanor in times of high volume, manage store appropriately to ensure repeat customers
- Routine clerical, administrative duties
- Responsible for all accounts payable
- Solely prepared weekly, monthly, as well as annual budgets with controls to prevent overages
Senior Wait Staff Member
Denny's Restaurants Franchise Association
Seagoville, TX
08.2008 - 07.2016
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of personalized unaccompanied customer service to promote a pleasant dining atmosphere for up to 50 or more patrons in one sitting
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards while maintaining constant contact with existing customers
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Effective communication, great interpersonal abilities, as well as attention to detail which established consistent professional, friendly and engaging service
Receptionist Administrator
Aegis New America
Dallas, TX
04.2005 - 07.2008
- Managed over 75 incoming calls per day, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Established exemplary customer service while sustaining tranquil welcoming professional appearance
Skills
- Problem Anticipation and Resolution
- Records Organization and Management
- Department Oversight
- Logistics Oversight
- Financial Statement Review daily, monthly, and yearly
- Interpersonal Skills
- Originality and Creativity
- Management Training
- Contract Development and Management
- Scheduling and Coordinating
- Budgeting and Resource Management
- Account Management and Updating
Timeline
Manager/Operations Manager
Tinbac Tobacco
03.2011 - Current
Senior Wait Staff Member
Denny's Restaurants Franchise Association
08.2008 - 07.2016
Receptionist Administrator
Aegis New America
04.2005 - 07.2008
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