Raquel Duran
Lake Elsinore,CA
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
23
23
years of professional experience
Work History
Bartender
Ringside Bar & Grill
Lake Elsinore, CA
07.2024 - 05.2026
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Engaged with customers to provide exceptional service and resolve any inquiries or complaints.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Hapa J's
San Clemente, CA
01.2021 - 03.2024
- Trained new bartenders on drink recipes, equipment usage, and customer interaction techniques.
- Monitored cash register operations, ensuring accurate transactions during busy shifts.
- Served high customer volumes during special events, nights and weekend.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customer, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
The Main Attraction
Oceanside, CA
01.2014 - 03.2020
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Hennessy's Tavern
Carlsbad, CA
01.2004 - 01.2014
- Mixed and served beverages, ensuring adherence to quality standards and customer preferences.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Job Coach
West View Services
Corona, CA
01.2003 - 01.2004
- Facilitated job readiness workshops to enhance client employability skills.
- Developed individualized training plans tailored to clients' unique needs and goals.
- Coordinated with local employers to identify job opportunities for clients.
- Monitored client progress, providing feedback and support to ensure successful placements.
Education
High School Diploma -
Canyon High School
Anaheim, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Suggestive Selling
- OCD
Timeline
Bartender
Ringside Bar & Grill
07.2024 - 05.2026
Bartender
Hapa J's
01.2021 - 03.2024
Bartender
The Main Attraction
01.2014 - 03.2020
Bartender
Hennessy's Tavern
01.2004 - 01.2014
Job Coach
West View Services
01.2003 - 01.2004
High School Diploma -
Canyon High School