Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Feliciano

Philadelphia,PA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

LaserShip
12.2022 - Current
  • Manage 20-25 employees , 30-40 during peak season
  • Take attendance daily through excel spreadsheet
  • Hold Presort meetings, containing any new information we would have for our employees What was done the previous night, what we could do to improve on as a team, and execute. Letting them know what volume we'll be running for the night, If there are any delays with trucks we would communicate that with the team.
  • stretch and flex before start of shift.
  • Do Audits on Work Areas to make sure no packages are misrouted and are placed in correct pallets for when drivers come in.
  • check drivers in when arriving to make sure we got the correct trailer to our facility.
  • Send hourly emails to general,operations manager to keep them updated throughout the night.
  • Relabel packages, repackage damaged boxes.
  • Make sure employees stack pallets correctly and neatly.
  • Engage with employees, walk the floor to make sure everything is up and running.
  • Motivated and trained employees to maximize team productivity.
  • help unload trailers, scan,palletize when help is needed.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Send Sort recap at end of shift everyday including staffing, start-finish time, how much volume was ran for the night.


Operations Manager

FedEx
05.2019 - 11.2022
  • Was in charge of 10-15 employees, during peak season about 20-25 package handlers.
  • Oversaw my package handlers performance, corrected them if i saw something wrong, Showing them the correct way to do it
  • Making sure packages were scanned and loaded to correct truck before drivers arrived to facility.
  • Making sure my package handlers maintained a clean egress. If they struggles doing so because of it getting busy, i would jump in to help them scan, load, get caught up again.
  • Hold presort meeting with my team, discussing volume we would be receiving for the day. assigned work area everyone would have for the shift, packages per truck so they can be aware of what they'll be working with for the night, telling them the safety message of the day on a daily basis so they could be aware and follow proper procedures.
  • talk about metrics/ scanning/ percentages package handlers have to hit everyday which was a 99.0%. If i noticed the team did not hit a 99% or above i would check each work area and check what areas did not hit goal, i would then talk to the package handler individually to see what happened and how we could improve the scanning.
  • stretch and flex meaning doing a warm up of exercise before the sort started.
  • Rewarding package handlers with QRP (Quality Recognition Program) which would be a certificate of awards package handlers would receive from managers that would allow them to order merchandise and other things from a FedEx site.
  • Getting package handlers certified on machinery equipment.
  • managed payroll, time off.
  • Cross trained so package handlers were able to work anywhere in the building.
  • led training of new hires to fulfill business requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • always sent employees throughout the warehouse to help other areas in need, or i myself would often go to help wherever it was needed.
  • held people accountable, did write ups,terminations for workers who would call out, not show up for work and lateness's.

Package Handler

FedEx
01.2019 - 05.2019
  • Scanning,loading trucks
  • Had my assigned work areas/trucks
  • made sure packages were scanned, if not i would rescan my work areas.
  • Maintained clean, orderly work environment free of hazards.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Overnight Manager

QuickChek
01.2013 - 01.2019
  • Oversaw coworkers and their performance
  • Making sure we completed tasks that needed to get done before the morning shift came in.
  • premade food in deli area such as salads,wraps,sandwiches, along with baking cookies,pastries and would put them out on display for customers to buy
  • Cleaning the store,sweeping moping,changing trash, stocking up the shelves,aisle
  • Making sure everything is organized,in place
  • Help customers with anything such as finding products,help them order food
  • answer phone calls from customers and other Quick Chek stores.
  • Greet, engage with customers as they would come in and when they would leave.
  • try to sell items to customers,
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

Education

High School Diploma -

County Prep
Jersey City, NJ
06.2014

Skills

  • Computer skills, TMS, Workday, Blue Yonder, Erma Scheduling App
  • Microsoft Teams, Word, Excel, Business Objects
  • Fluently speak,read,write Spanish
  • Warehouse Operations
  • Team Training
  • Delegation
  • Staff Training
  • Administration and Operations

Languages

Spanish
Full Professional

Timeline

Operations Supervisor

LaserShip
12.2022 - Current

Operations Manager

FedEx
05.2019 - 11.2022

Package Handler

FedEx
01.2019 - 05.2019

Overnight Manager

QuickChek
01.2013 - 01.2019

High School Diploma -

County Prep

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Raquel Feliciano