Raquel Feliciano
Philadelphia,PA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
UPS
Willow Grove, PA
05.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Manage 20,25 employees.
- Load, Unload Trucks.
- Do yard checks daily , make sure no full trailers of work are sitting outside.
- Process write ups, terminations
- Daily meetings with employees before sort starts, with volume for the sort , safety message of the day.
- Assigning employees to work areas.
- Scan trucks multiple time a night to check for misrouted packages.
- Send report at end of shift, with volume, hours we ran. number of employees, along with pictures of trailer we loaded during the sort.
- Daily observations on employee's.
Operations Supervisor
LaserShip
Montgomery, PA
12.2022 - 05.2023
- Manage 20-25 employees , 30-40 during peak season
- Take attendance daily through excel spreadsheet
- Hold Presort meetings, containing any new information we would have for our employees What was done the previous night,
- What we could do to improve on as a team, and execute. Letting them know what volume we'll be running for the night, If there are any delays with trucks we would communicate that with the team.
- Do Audits on Work Areas to make sure no packages are misrouted and are placed in correct pallets for when drivers come in.
- Send hourly emails to general,operations manager to keep them updated throughout the night.
- Relabel packages, repackage damaged boxes.
- Make sure employees stack pallets correctly and neatly.
- Engage with employees, walk the floor to make sure everything is up and running.
- Motivated and trained employees to maximize team productivity , help unload trailers, scan, palletize when help is needed.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Send Sort recap at end of shift everyday including staffing, start-finish time, how much volume was ran for the night.
Operations Manager
FedEx
Robbinsville, NJ
05.2019 - 11.2022
- Was in charge of 10-15 employees, during peak season about 20-25 package handlers.
- Oversaw my package handlers performance, corrected them if i saw something wrong, Showing them the correct way to do it
- Making sure packages were scanned and loaded to correct truck before drivers arrived to facility.
- Making sure my package handlers maintained a clean egress. If they struggles doing so because of it getting busy, i would jump in to help them scan, load, get caught up again.
- Hold presort meeting with my team, discussing volume we would be receiving for the day.
- Stretches before sort to get warmed up.
- Assigned work area everyone would have for the shift, packages per truck so they can be aware of what they'll be working with for the night
- Letting my employees know the safety message of the day on a daily basis so they could be aware and follow proper procedures.
- Rewarding package handlers with QRP (Quality Recognition Program) which would be a certificate of awards package handlers would receive from managers that would allow them to order merchandise and other things from a FedEx site.
- Getting package handlers certified on machinery equipment. Managed payroll/time cards, PTO.
- Cross trained so package handlers were able to work anywhere in the building. trained new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Sent employees throughout the warehouse to help other areas in need, or i myself would often go to help wherever it was needed.
- Held people accountable, did write ups, terminations for workers who would call out, not show up for work and lateness's.
Package Handler
FedEx
Robbinsville, NJ
01.2019 - 05.2019
- Scanning,loading trucks
- Had my assigned work areas/trucks
- Made sure packages were scanned, if not i would rescan my work areas.
- Maintained clean, orderly work environment free of hazards.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined package sorting processes to enhance workflow efficiency.
- Trained new hires on package handling procedures and safety guidelines.
Overnight Manager
QuickChek
Fairview, NJ
01.2013 - 01.2019
- Oversaw coworkers and their performance
- Making sure we completed tasks that needed to get done before the morning shift came in.
- Cleaning the store,sweeping moping,changing trash, stocking up the shelves,aisle
- Making sure everything is organized,in place
- Help customers with anything such as finding products,help them order food
- Greet, engage with customers as they would come in and when they would leave.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Managed 4 employees in delivering smooth, productive night shift operations.
Education
High School Diploma -
County Prep
Jersey City, NJ6 2014
Skills
- TMS , Workday , Blue Yonder , Erma Scheduling App
- Team Training , Delegation , Staff Training , Workflow planning
- Employee development
- Operational planning
- Incident reporting
- Data entry
- Staff scheduling
- Payroll
- Inventory
- 3PL , Shipping , Receiving , FIFO
- Owms , Wms
- Trs
- Printing Orders , Labels , Order Picking
- QC (verifying Products)
- Microsoft Word , Excel , Teams Outlook
- WeChat, Eccang, Feishu
Languages
Spanish
Full Professional
Timeline
Operations Supervisor
UPS
05.2023 - Current
Operations Supervisor
LaserShip
12.2022 - 05.2023
Operations Manager
FedEx
05.2019 - 11.2022
Package Handler
FedEx
01.2019 - 05.2019
Overnight Manager
QuickChek
01.2013 - 01.2019
High School Diploma -
County Prep