Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Flores

Edinburg

Summary

Experienced in operations and staff management at RM Trucking, I excel in customer service and compliance monitoring, ensuring high-quality deliverables and efficient service. My adaptability and excellent multi-tasking ability have consistently met deadlines and fostered industry growth. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Spectrum
07.2025 - Current
  • Handle High-volume inbound calls in a fast-paced call center environment.
  • Assist English-and Spanish-speaking customers with billing inquires , service issues, and account updates.
  • Resolve customer concerns professionally while maintaining high customer satisfaction.
  • Process payments and schedule service appointments.
  • Document customer interactions accurately in company systems.
  • Meet and exceed performance metrics including call resolution and customer service standards.
  • De-escalate difficult situations and provide effective solutions.

Owner/Office Manager

RM Trucking
01.2011 - 04.2024
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Provided efficient and courteous service to customers at all times
  • Met deadlines while maintaining high-quality deliverables
  • Focused on learning new skills and staying updated with industry changes.

Education

HIGH SCHOOL DIPLOMA -

Mission High School
Misison, TX

Skills

  • Customer service
  • Team management
  • Financial reporting
  • Inventory management
  • Client relations
  • Time management
  • Profit and loss
  • Staff hiring
  • Business management
  • Customer relations
  • Small business operations
  • Client service
  • Hiring and staffing

Timeline

Customer Service Representative

Spectrum
07.2025 - Current

Owner/Office Manager

RM Trucking
01.2011 - 04.2024

HIGH SCHOOL DIPLOMA -

Mission High School
Raquel Flores