Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raquel Gallegos

Lincoln,NE

Summary

Proven executive support specialist, adept in document preparation and interpersonal communication, significantly enhanced meeting efficiency and interdepartmental collaboration at SouthRay Design & Build. Excelled in managing high-stakes tasks, demonstrating exceptional problem-solving abilities and customer service, leading to streamlined operations and improved company culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant to the CEO

SouthRay Design & Build
01.2021 - 12.2023
  • Increased meeting effectiveness by preparing agendas, taking minutes, and overseeing follow-up actions as directed by the CEO.
  • Strengthened interdepartmental collaboration through effective communication between the CEO and other senior executives.
  • Developed strong relationships with vendors, suppliers, partners, resulting in reliable support services that contributed to smooth operations within the company.
  • Enhanced productivity by coordinating daily schedules, arranging meetings, and organizing travel arrangements for the CEO.
  • Ensured seamless transitions between priorities by effectively managing multiple tasks and deadlines within a fast-paced environment.
  • Facilitated effective decision-making with timely research and preparation of briefing materials for the CEO''s review.
  • Provided exceptional customer service while representing the office of the CEO during interactions with clients or visitors at all levels of seniority.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and providing input on potential new hires.
  • Played a key role in resolving conflicts and addressing employee concerns with tact, professionalism, and empathy under the guidance of the CEO.
  • Improved company culture by assisting in the development and implementation of employee engagement initiatives led by the CEO.
  • Supported successful project outcomes by tracking progress, providing status updates, and identifying potential roadblocks for the CEO''s attention.
  • Maintained an organized office environment through meticulous record-keeping practices that facilitated easy access to relevant documents when needed.
  • Managed sensitive information with discretion, ensuring confidentiality in all aspects of the role as Assistant to the CEO.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.

Call Center Representative

Solar SouthRay
02.2021 - 09.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Server

Hacienda Real Restaurant
03.2017 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Berthoud High School
Berthoud, CO
05.2015

Skills

  • Document Preparation
  • Executive Support
  • Meeting facilitation
  • Travel Arrangements
  • Customer Service
  • Schedule & calendar planning
  • Office Administration
  • File Organization
  • Strong Problem Solver
  • Phone Etiquette
  • Office Management
  • Interpersonal Communication
  • Resourceful
  • Policy Enforcement
  • Social media knowledge
  • Conflict Management
  • Mail handling

Certification

Halo Water Filtration systems.

Timeline

Call Center Representative

Solar SouthRay
02.2021 - 09.2023

Assistant to the CEO

SouthRay Design & Build
01.2021 - 12.2023

Server

Hacienda Real Restaurant
03.2017 - 01.2021

High School Diploma -

Berthoud High School

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Raquel Gallegos