Raquel Garcia
Van Nuys,CA
Summary
Proven leader with extensive experience at Regal Cinemas, adept in staff management and strategic planning. Excels in problem-solving and multitasking, ensuring optimal team performance and customer satisfaction. Demonstrates exceptional verbal and written communication, enhancing workplace efficiency and fostering professional relationships.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Regal Cinemas
Sherman Oaks, CA
06.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Entered data into spreadsheets using Microsoft Excel.
Sales Associate
Regal Cinemas
Sherman Oaks, CA
08.2022 - 06.2024
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
TCL Chinese Theatre
Hollywood, CA
04.2019 - 04.2022
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Associate of Science - Natural Sciences
Los Angeles Valley College
Van Nuys, CA06-2022
Skills
- Staff management
- Strategic planning
- Workload management
- Problem-solving
- Multitasking and organization
- Verbal and written communication
Languages
- English
- Spanish
Timeline
Assistant Manager
Regal Cinemas
06.2024 - Current
Sales Associate
Regal Cinemas
08.2022 - 06.2024
Sales Associate
TCL Chinese Theatre
04.2019 - 04.2022
Associate of Science - Natural Sciences
Los Angeles Valley College
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