Raquel Hampton
Littleton,CO
Summary
Results-oriented Restaurant Manager with a proven track record in driving operational excellence and enhancing guest satisfaction. Possessing a strong foundation in managing daily operations, including scheduling, inventory, and financial performance. Skilled in developing and motivating high-performing teams through effective training and coaching. Demonstrated ability to build strong customer relationships and resolve issues promptly. Committed to delivering exceptional service and contributing to the restaurant's overall profitability.
Overview
14
14
years of professional experience
Work History
Food Service Worker
Eurest Services
08.2023 - Current
- Efficiently prepare and serve a variety of food and beverages while delivering exceptional customer service.
- Demonstrate barista expertise in crafting high-quality coffee drinks.
- Manage deli operations, including sandwich preparation and line management during peak hours.
- Maintain a clean and safe work environment by adhering to sanitation guidelines.
- Collaborate with the team to ensure smooth operations and a positive customer experience.
Regional Training Manager
MHI Restaurant Group LLC
10.2020 - Current
- Developed and implemented comprehensive training programs to enhance employee performance and drive operational excellence.
- Built and led a high-performing training team focused on delivering engaging and impactful learning experiences.
- Aligned training initiatives with Mici Italian's brand values and strategic objectives.
- Leveraged data and analytics to measure training effectiveness and identify areas for improvement.
Shift Manager
Peet's Coffee
03.2019 - 10.2020
- Effectively managed daily store operations including opening and closing procedures, cash handling, and inventory control.
- Provided exceptional customer service by building strong customer relationships and resolving issues promptly.
- Motivated and developed team members through on-the-job training and coaching, ensuring adherence to Peet's standards.
- Optimized store performance by managing labor costs, increasing sales, and maintaining a clean and inviting atmosphere.
- Ensured product quality and consistency by upholding Peet's coffee standards and food safety guidelines.
Assistant General Manager
Einstein's Bagels
09.2017 - 03.2019
- Managed daily restaurant operations including opening/closing procedures, inventory control, staff scheduling, and guest satisfaction.
- Ensured strict adherence to health and safety guidelines.
- Optimized labor costs through effective scheduling and management.
- Delivered exceptional customer service by resolving guest issues and building customer loyalty.
- Oversaw catering operations from client consultations to order fulfillment, ensuring successful event execution.
Lead Corporate Trainer
Smashburger IP Holder
05.2010 - 09.2017
- Led the development and implementation of comprehensive training programs for over 50 new restaurant openings across the United States, Canada, and London.
- Built and managed high-performing training teams to ensure consistent delivery of training initiatives.
- Provided on-site training and support to new restaurant openings, addressing challenges and ensuring successful launches.
- Developed and executed pre-opening training strategies including new hire orientation, operational training, and leadership development.
Education
High School Diploma -
Heritage High School
Littleton, CO05.2007
Skills
- Leadership
- Organizational Skills
- Operations Management
- Customer Service
- MS Office
- Training and Development
- Time Management
- Conflict Resolution
- Financial Management
- Inventory Management
Timeline
Food Service Worker
Eurest Services
08.2023 - Current
Regional Training Manager
MHI Restaurant Group LLC
10.2020 - Current
Shift Manager
Peet's Coffee
03.2019 - 10.2020
Assistant General Manager
Einstein's Bagels
09.2017 - 03.2019
Lead Corporate Trainer
Smashburger IP Holder
05.2010 - 09.2017
High School Diploma -
Heritage High School
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