Raquel Hannah
Evergreen Park,IL
Summary
Adept at transforming patient care through meticulous documentation and clinical support, I enhanced workflow processes at Chicago Arbor Eye Institute. My expertise in ICD codes and patient history taking, coupled with a strong teamwork orientation, significantly contributed to organizational growth. Skilled in both data entry and fostering collaborative relationships, I consistently ensure accuracy and efficiency in patient records management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ophthalmic Tech/Scribe
Chicago Arbor Eye Insatiate
Merrionette Park, IL
11.2024 - Current
- Documented comprehensive patient histories, diagnoses, treatments, and procedures.
- Followed HIPAA guidelines when handling sensitive patient information.
- Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
- Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
- Reviewed and edited transcribed reports for grammar, syntax, and clarity.
- Established effective working relationships with healthcare professionals to facilitate efficient workflow processes.
- Took notes during patient visits to document in electronic health records system.
- Documented and initiated tests, scan and other orders.
- Transcribed physician's orders accurately into the EMR system.
- Collaborated with medical staff to ensure accuracy of patient records.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Maintained up-to-date knowledge of medical terminology and anatomy.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Maintained a high typing speed with minimal errors to maximize productivity.
Clinical Specialist
Visionworks
Tinley Park, IL
10.2022 - 10.2023
- Educated patients and family members on treatments, diagnoses and prognoses.
- Book, cancel, and reschedule patients' appointments.
- Performed preliminary testing for patient evaluations.
- Pull insurance.
- Processed requests for optical products efficiently.
- Work with the auto refractor and fund photos.
- Explain the use of the patient's new glasses.
- Teach the new contact wearer how to safely put in and take out contacts.
Sales Associate
For Eyes Optical
Evergreen Park, IL
06.2022 - 10.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
- Developed promotional strategies to increase sales volume.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Processed credit card transactions quickly and securely.
- Maintained records related to sales for store management.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Demonstrated product features and benefits for customers' needs.
- Conducted product demonstrations to highlight features and benefits.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Evergreen Park Community High School
Evergreen Park, IL05-2020
Biology
Moraine Valley Community College
Palos Hills, ILSkills
- Organizational growth
- Patient history taking
- Meeting minutes preparation
- Order processing
- Patient history expertise
- Documentation skills
- Clinical support
- Paperwork submission
- Workflow improvements
- Knowledge of ICD codes
- Teamwork orientation
- Data entry experience
- Strong grammar skills
- Advanced Note-taking
Certification
- Certified Ophthalmic Scribe
Timeline
Ophthalmic Tech/Scribe
Chicago Arbor Eye Insatiate
11.2024 - Current
Clinical Specialist
Visionworks
10.2022 - 10.2023
Sales Associate
For Eyes Optical
06.2022 - 10.2022
High School Diploma -
Evergreen Park Community High School
Biology
Moraine Valley Community College
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