Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquel Hernandez

Summary

Experienced Senior Coordinator with a proven track record in staff management, training, and complaint resolution. Expertise in maintaining high cleanliness standards and coordinating logistics to enhance operational efficiency.

Overview

9
9
years of professional experience

Work History

Senior Coordinator

Winnie Palmer Hospital for Women and Babies
Orlando, FL
10.2025 - Current

● Managing staff: Assigning duties and training new
employees.
● Maintaining cleanliness: Ensuring that rooms are clean
and the housekeepers are following cleaning standards.
● Handling complaints: Investigating complaints about
the housekeeping services. Rounding patients surveys.

  • Reporting & Logistics: Utilizing hospital bed management systems, managing cleaning supplies, and submitting maintenance requests for equipment repair.

Senior Training Coordinator/ Senior Coordinator

South Seminole Hospital/ Lake Mary Hospital
Orlando, FL
02.2022 - 10.2025

I have acquired for supervising, leading, managing,
rewarding and motivating team members.
Monitoring staff, utilizes the hospital's bed management system to ensure timely, high-quality cleaning of discharges and transfers.

Training and supporting the new team members.

Shift Supervisor

Kentucky Fried Chicken
Lake Mary, FL
03.2020 - 03.2021

Support the restaurant general manager in goals related
to build and develop team and operations.
Take customers orders and handle sales and purchases.
Counting money, the cashiers and the safe.
Inventory count.
Practices high quality food and cleanliness standards
Take the temperature of the food..
Resolve customer complaints.
● ServSafe Certification

Team Lead

AdventHealth
Orlando, FL
06.2017 - 03.2020

● Managing staff: Assigning duties and training new
employees.
● Maintaining cleanliness: Ensuring that rooms are clean
and the housekeepers are following cleaning standards.
● Handling complaints: Investigating complaints about
the housekeeping services. Rounding patients surveys.

Education

High School Diploma -

Ecuador
Guayaquil
04-1997

No Degree - Marketing

Laica University
Guayaquil/Ecuador

No Degree - English-as-a-Second-Language Education

Fairleigh Dickinson University
Teaneck, NJ
04-2008

Skills

    Good communication

    Customer Services

    Active Listener

    Organized

    Empathy

    Teamwork player

    Creative

    Coordination

    Customer Skills

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Senior Coordinator

Winnie Palmer Hospital for Women and Babies
10.2025 - Current

Senior Training Coordinator/ Senior Coordinator

South Seminole Hospital/ Lake Mary Hospital
02.2022 - 10.2025

Shift Supervisor

Kentucky Fried Chicken
03.2020 - 03.2021

Team Lead

AdventHealth
06.2017 - 03.2020

High School Diploma -

Ecuador

No Degree - Marketing

Laica University

No Degree - English-as-a-Second-Language Education

Fairleigh Dickinson University