Raquel Hyatt
Caldwell,ID
Summary
Experienced professional with expertise in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to guarantee customer satisfaction and loyalty. Effective team collaborator, adept at adapting to changing needs and consistently focused on achieving results through efficient and empathetic service. Highly reliable and proactive in meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Restaurant Floor Manager/ Server
Coynes/ Bardenay Restaurant
08.2022 - Current
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Managed high volume customer-turnover and sales
Teller/ Customer Service Representative
Bank of Colorado
08.2021 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Front Desk/ Group and Bus Tour Sales Manager
Best Western Plus Rio Grande Inn
10.2018 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
Skills
- Initiative-taking
- Administrative tasks
- Guest satisfaction monitoring
- Verbal and written communication
- Problem-solving aptitude
- Adaptability
- Customer Relations
- Problem-solving abilities
- Call center experience
- Complaint resolution
References
- Sandra Garcia, Branch Operations Manager, (970)247-5151
- Autumn Gibbs, Assistant General Manager, (208)609-5550
- Hazel Hackett, Realtor, (970)508-0286
Attributes
- Outgoing and caring person
- Great listener
- Strong leader
- Reliable problem solver
- Goes above and beyond customer service
- Quickly acquires and sharpens new skills
Timeline
Restaurant Floor Manager/ Server
Coynes/ Bardenay Restaurant
08.2022 - Current
Teller/ Customer Service Representative
Bank of Colorado
08.2021 - 06.2022
Front Desk/ Group and Bus Tour Sales Manager
Best Western Plus Rio Grande Inn
10.2018 - 07.2021
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