Raquel Jobe

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Trained new team members on company procedures, customer service and issue resolution.

• Delivered exceptional customer service by taking orders, serving food and beverages, and addressing customer needs and concerns.
• Ensured timely and accurate order fulfillment while maintaining a clean and organized dining area.
• Collaborated with team members to enhance the overall dining experience and achieve high customer satisfaction

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Managed and motivated a team to achieve performance targets and improve efficiency.
• Conducted regular one-on-one meetings with team members to provide guidance, set goals, and address any performance issues.

Oversaw call listening sessions to ensure adherence to quality standards and identify areas for improvement.

• Performed random call monitoring to maintain compliance with company policies and enhance service quality.

• Provided actionable feedback and coaching to team members to support their development and optimize team performance.
• Administered payroll processing, ensuring accurate and timely compensation while complying with company policies and regulations

• Trained new hires on product knowledge for flights, hotels, car rentals, and vacation packages using SABRE GDS.
• Evaluated new hires' performance and suitability for permanent positions through assessments and performance reviews.
• Provided ongoing support and feedback to ensure comprehensive understanding and effective application of reservation systems and procedures

• Assisted customers with booking, changing, canceling, and rescheduling flights, hotels, car rentals, and vacation packages.
• Provided expert guidance and support to ensure a seamless customer experience and address inquiries or issues promptly