Hi, I’m
Raquel Johnson
Shreveport,La
Summary
Seeking a position that offers continuous growth and learning opportunities, contributing as a valuable asset and collaborative team player within the company. Committed to leveraging skills and expertise to drive success and achieve organizational objectives. Eager to apply strong work ethic, adaptability, and passion for professional development in a dynamic and supportive work environment.
Overview
12
years of professional experience
Work History
Endless Love Healthcare
Dependent Service Worker
2024.01 - 2024.03 (2 months)
Job overview
- Provided care assistance to clients which included bathing, provided meals, and getting clients prepared for day-to-day activities if they mobility allowed.
CITI TRENDS RETAIL
Assistant Store Manager
2013.02 - 2022.09 (9 years & 7 months)
Job overview
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Check monthly sales and performance reports to support operational planning and strategic decision-making
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Delegated work to staff, setting priorities and goals.
TACO BELL
Shift Leader
2012.01 - 2013.10 (1 year & 9 months)
Job overview
- Managed daily cash intake by counting cashier registers before shift as well as at the end of a shift
- Helped employees accomplish tasks during peak periods
- Communicated with other shift managers to facilitate daily activity
- Provided upstanding customer service skills to customers as well as employees
- Upheld company standards and compliance requirements for operations
- Documented receipts, employee’s hours and inventory movement
- Coordinated shift workers for inventory receiving auditing and restocking
- Reported employees’ behavioral issues, losses and customer complaints to upper-level management.
Education
Woodlawn High School
High School Diploma
05.2009
Skills
- Workplace Safety
- Patience and Tolerance
- Quality Assurance
- Cross-training abilities
Timeline
Dependent Service Worker
Endless Love Healthcare
2024.01 - 2024.03 (2 months)
Assistant Store Manager
CITI TRENDS RETAIL
2013.02 - 2022.09 (9 years & 7 months)
Shift Leader
TACO BELL
2012.01 - 2013.10 (1 year & 9 months)
Woodlawn High School
High School Diploma
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