Raquel Lamelin
Prescott Valley,AZ
Summary
Dynamic Retail Manager with a proven track record at Ocean Springs Tech, excelling in cash management and customer service. Enhanced store operations through effective inventory control and visual merchandising, achieving monthly performance goals while fostering a positive shopping experience. Recognized for implementing strategies that significantly improved customer satisfaction and reduced shrinkage.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail Manager
Ocean Springs Tech
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Technician Supervisor
Ocean Springs Tech
Desert Hot Springs, CA
06.2016 - 03.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Administrative Assistant
Plummers Furniture
Rancho Mirage, CA
06.2005 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Education
AA Business Administration - General
College of The Desert
Palm Desert, CASkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
Certification
CPO - Certified Pool Operator
Timeline
Technician Supervisor
Ocean Springs Tech
06.2016 - 03.2025
Administrative Assistant
Plummers Furniture
06.2005 - 06.2015
Retail Manager
Ocean Springs Tech
AA Business Administration - General
College of The Desert