Raquel Lannaman
Boca Raton,FL
Summary
Proven track record in elevating guest experiences and boosting sales at Ice Bar through exceptional customer service and strong multitasking abilities. Expert in fostering team collaboration and greeting guests, resulting in increased loyalty and revenue. Achieved significant improvements in service efficiency and customer satisfaction. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
Work History
Waitress
U Bar
11.2022 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Bottle Server
Ice Bar
07.2021 - 10.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
Host
Cuts Steakhouse
02.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2010
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
U Bar
11.2022 - 03.2024
Bottle Server
Ice Bar
07.2021 - 10.2022
Host
Cuts Steakhouse
02.2020 - 05.2021
High School Diploma -
Coconut Creek High School
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