RAQUEL LOPEZ
Sacramento ,CA
Summary
With 26 years of experience as a restaurant manager and co-owner at Plaza Del Sol Restaurant and Cantina, I have excelled in directing operations, demonstrating financial insight, leadership abilities, and operational management skills. Throughout my career, I have consistently achieved high levels of customer satisfaction and retention, making significant contributions to the overall success of the business. My passion lies in leveraging their extensive expertise to ensure customer service satisfaction. Looking to demonstrate my skill sets & business acumen in a new work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CO-OWNER / MANAGER
Plaza Del Sol Restaurant and Cantina
07.1998 - Current
- Directed all aspects of operations for a highly-rated restaurant, consistently achieving high customer satisfaction and retention
- Implemented and managed Micros POS systems, providing technical support and training to staff for improved operational efficiency
- Developed and enforced safety and hygiene protocols ensuring compliance with local health regulations, enhancing patron and employee safety
- Managed budgeting and financial aspects of the business including business insurance, workers' compensation, and Employment Practices Liability Insurance (EPLI)
- Negotiated payroll and vendor contracts to optimize operational costs while maintaining quality service and products
- Actively involved in cooking and bartending, ensuring quality and consistency in menu offerings
- Oversaw accounts receivable and payable, maintaining healthy cash flow and financial stability
- Handled damage control effectively, resolving issues with patrons and employees to maintain high standards of service and morale
- Adapted quickly to changes in labor and cost of goods in response to market demands and economic fluctuations
- Successfully submitted two Paycheck Protection Program (PPP) loan applications and one Restaurant Revitalization Fund (RRF) application to sustain operations during economic downturns
- Built a loyal team of employees, all of whom have been with the establishment for 26 years, fostering a collaborative and supportive work environment
- Honored as the #1 Mexican restaurant for 12 consecutive years by four different publications, showcasing dedication to excellence in the culinary arts
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
Residential Realtor
VGC Real Estate Group
05.2004 - 12.2008
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Utilized advanced technology tools to enhance marketing efforts and reach a larger audience of potential buyers for listed properties.
- Compared recently sold area properties to determine competitive market prices.
- Arranged for inspections and surveys of sold properties.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Optimized data access and storage to improve performance of analytics systems.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Identified patterns and trends in large data sets and provided actionable insights.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Collaborated with stakeholders to identify business needs and data sources.
- Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
- Provided technical support for troubleshooting analytics and reporting issues.
- Deployed predictive analytics models to forecast future trends.
- Utilized data visualization tools to effectively communicate business insights.
Education
Early Childhood Education
Sacramento City College
Sacramento, CASkills
- Operational Management
- Communication
- Leadership
- Technical Proficiency
- Health & Safety Compliance
- Staff Management
- Customer Engagement
Certification
Servsafe Manager Certificate
Responsible Beverage Service Certificate
Timeline
Residential Realtor
VGC Real Estate Group
05.2004 - 12.2008
CO-OWNER / MANAGER
Plaza Del Sol Restaurant and Cantina
07.1998 - Current
Early Childhood Education
Sacramento City College
Similar Profiles
Raquel LopezRaquel Lopez
OWNER / MANAGER at Plaza Del Sol Restaurant and CantinaOWNER / MANAGER at Plaza Del Sol Restaurant and Cantina
Marissa NorrisMarissa Norris
Head Bartender at Cantina Del SolHead Bartender at Cantina Del Sol
ANA HERNÁNDEZANA HERNÁNDEZ
Nurse Care Manager at Plaza Del Sol Family Health CenterNurse Care Manager at Plaza Del Sol Family Health Center
Cecelia CeaserCecelia Ceaser
Pricing Accuracy Coordinator at Rite AidPricing Accuracy Coordinator at Rite Aid
Nicole HasanNicole Hasan
Accounts Payable Specialist at Charge EPCAccounts Payable Specialist at Charge EPC