Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marissa Norris

San Antonio,TX

Summary

Customer-focused Head Bartender with 2 years of experience supporting well-attended events and bar operations. Managing POS systems, Micros, along with ordering inventory. Thoughtful and detail-oriented theme and event planner.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head Bartender

Cantina Del Sol
04.2022 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Delivery Driver

Uber Eats
01.2021 - 03.2023
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.

Customer Service Representative I

Radstad
11.2021 - 04.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Veterans Memorial High School
San Antonio, TX
08.2019

Skills

  • Blending Techniques
  • Liquor and Beer Knowledge
  • Team Leadership Abilities
  • Sales and Upselling Techniques
  • Payment Processing
  • High-Volume Environments
  • Basic Accounting
  • Hospitality Management
  • Mixed Drinks Preparations

Certification

  • Licensed Bartender - Jan 27,2023

Timeline

Head Bartender

Cantina Del Sol
04.2022 - Current

Customer Service Representative I

Radstad
11.2021 - 04.2022

Delivery Driver

Uber Eats
01.2021 - 03.2023

High School Diploma -

Veterans Memorial High School

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Marissa Norris