Raquel Martinez
Simi Valley,CA
Summary
Knowledgeable and dedicated customer service professional with 2 years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Courtesy Clerk
Stater Bros Markets
Simi Valley , CA
05.2021 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Monitored safety and security concerns and reported to leadership for resolution.
- Conducted one-on-one training with new employees to teach various store procedures.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
Cashier Team Lead
Carl's Jr
Simi Valley , CA
02.2021 - 05.2021
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Royal High School
Simi Valley, CA06.2022
Skills
- Upbeat and Positive Personality
- Spanish Speaker
- Responding to Difficult Customers
- Store Cleaning
- POS Systems Operations
- Teamwork and Collaboration
Timeline
Courtesy Clerk
Stater Bros Markets
05.2021 - Current
Cashier Team Lead
Carl's Jr
02.2021 - 05.2021
High School Diploma -
Royal High School
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