RAQUEL M SALGADO
Bronx,NY
Summary
Seasoned and results- driven administrative leader with over 10 years of progressive experience in the healthcare setting. Proven expertise in optimizing operational efficiencies, smooth workflows, enhancing patient care services, and managing multifaceted teams to achieve organizational goals. Adept at developing strategic initiatives that drive quality improvement and foster a collaborative work environment. Committed to delivering exceptional service and support while ensuring compliance with healthcare regulations and standards.
Overview
10
10
years of professional experience
Work History
Manager
Mount Sinai Health System
New York, NY
02.2024 - Current
- Serves as the primary liaison for the Abilities Research Center and division operations manager.
- Manage operational efficiency initiatives to enhance patient care delivery across division.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Lead a team of administrative staff, providing training and mentorship to enhance performance.
- Collaborated with department heads to streamline workflows and optimize staff performance metrics.
- Coordinate company events, fostering employee engagement and promoting organizational culture.
- Collaborate with cross-functional teams to align organizational goals with departmental objectives
- Analyze performance metrics, identifying areas for improvement and implementing corrective actions.
- Oversee facility maintenance requests, coordinating with hospital department management to address repairs or improvements efficiently
- Mentor front-desk administrators, providing guidance on customer service excellence and tools for success in their roles within the organization.
- Represent division during community fairs, delivering supporting information and announcing new division programs and initiatives.
- Spearhead the collection of self-pay charges, ensuring accurate distribution to personal and division guarantors, while maintaining compliance with hospital policies and financial regulations
Departmental Assistant
Weill Cornell Medicine Midtown Treatment Center
New York, NY
09.2018 - 02.2024
- Assisted Director with the coordination and supervision of staff to ensure proper Provider/Patient support during office hours.
- Oversaw billing and revenue cycle activities including maximizing revenue collection
- Coordinated departmental communications and scheduling to enhance operational efficiency.
- Conducted clinical screening to patients to determine the possibility of a substance abuse disorder and/or co-occurring mental health disorder
- Managed appointment scheduling, authorizations and ongoing patient communication.
- Transitioned the department from in-person to Telehealth services during COVID-19.
- Performed all other duties as assigned.
Front Desk Receptionist
New York Medical & Cosmetic Dermatology, PLLC
New York, NY
04.2016 - 06.2018
- Facilitated daily administrative functions: customer service, patient scheduling, inventory answering phones, faxing, retrieving and filing patient’s charts.
- Verified insurance benefits in connection with procedures via online portals and phone prior to patient visits.
- Obtained third-party authorizations for services provided and communicated outstanding balances to insurance companies and patients.
- Processed patients co-payments transactions.
- Performed administrative duties such as
- Calendar management for physicians and maintaining patient flow by communicating patient's arrival and delays.
- Performed all other duties as assigned.
Education
Master of Health Administration - Health Administration
Icahn School of Medicine At Mount Sinai Hospital
New York, NY 06-2027
Bachelor of Science - Health Administration
Monroe University
Bronx, NY 12-2025
Associate of Applied Science - Medical Administration
Monroe College
Bronx, NY12-2023
Skills
- Healthcare Administration
- Team leadership & Management
- Operations Management
- Staff Training & Performance Support
- Compliance & Administrative Oversight
- Insurance Authorization & Billing Support
Accomplishments
Magna Cum Laude, Bachelor's Degree, Monroe University (2025)
Magna Cum Laude, Associates Degree, Monroe University (2023)
Excellence in Service Award, Weill Cornell Medicine (2022)
Languages
English
Spanish
Timeline
Manager
Mount Sinai Health System
02.2024 - Current
Departmental Assistant
Weill Cornell Medicine Midtown Treatment Center
09.2018 - 02.2024
Front Desk Receptionist
New York Medical & Cosmetic Dermatology, PLLC
04.2016 - 06.2018
Master of Health Administration - Health Administration
Icahn School of Medicine At Mount Sinai Hospital
Bachelor of Science - Health Administration
Monroe University
Associate of Applied Science - Medical Administration
Monroe College