Raquel Nasser
Case Manager Applicant
Lincolnville,ME
Summary
Driven and successful hospitality professional guided by a background in Sociology and social research, and wholly committed to the service of others. Eager to resume concerted work in the interrogation and resolution of broader social problems by shifting to career in the behavioral health profession.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Server
The Lost Kitchen
5 2024 - Current
- Thoughtful facilitator of Erin French’s nationally-heralded dining experience serving a five-and-a-half hour, multi-course meal, wherein reservations are only available by way of a lottery.
- Collaborated with team members for efficient, focused, and positive workflow in a high-pressure environment with many moving parts.
- Cultivated warm relationships with guests under the weight of exceedingly high expectations, as nearly all travel to Maine from around the country specifically to dine at the restaurant.
- Have since trained in all of the company's departments, including retail and distribution, bringing flexibility, understanding, and adaptively to each endeavor.
Farmer
Fine Line Farm
04.2023 - 11.2024
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste on the 10-acre organic fruit-and-vegetable farm.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Engaged in endless problem solving, particularly in response to disease pressure, as well as meteorological and infrastructural concerns.
- Brought a positive mental attitude and an unflinching work ethic to a job requiring much physical and mental fortitude.
Proprietor/Wine Director
Leeward
03.2020 - 12.2022
- Conceived of, opened, owned, and operated an Italian-inspired restaurant nominated for a James Beard Award for Best New Restaurant in 2021, and as one of New York Times’ 50 Best Restaurants in 2022.
- Managed and mentored a staff of 15 direct reports and 28 in total, fostering professional development and enhancing overall team performance.
- Created a safe, supportive work environment for a staff comprised entirely of women-identifying and LGBTQ+ people in the midst of a global pandemic.
- Fulfilled a constant stream of administrative tasks requiring multiple software programs and high levels of organization, including bookkeeping, payroll, and high-volume reservation management.
- Cultivated strong relationships with vendors, suppliers, and members of the local community by way of community engagement efforts, including regular benefit dinners for local non-profits.
- Built the restaurant's reputation as a top-tier destination for wine enthusiasts through consistent excellence in offerings, customer service, staff training, and industry expertise.
- Continually assessed risks associated with the business's operation and implemented mitigation plans accordingly.
Server
Drifters Wife
08.2017 - 11.2019
- Delved into independent wine study while working with a wide array of product.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Developed a trajectory of understanding hospitality in high-pressure, high-volume scenarios, as Drifters Wife landed a spot on Bon Appetite’s “Hot 10” List in 2018 and saw an influx of guests thereafter.
Research Assistant, Transportation Equity
Portland State University
09.2015 - 05.2017
- Coordinated, recruited, and engaged personally with hundreds of participants in underserved communities in Portland, OR with purpose of understanding barriers to access and attitudes surrounding public transportation.
- Enhanced participant recruitment strategies by utilizing diverse mediums of communication, leading to more representative study samples.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during focus groups and other community engagement efforts.
- Transcribed interviews, catalogued survey data, and gained experience with GIS mapping, generating complex insights into clear datasets with utmost diligence.
- Worked closely with Dr. Amy Lubitow at Portland State University as sole undergraduate assistant on the project, and was pleased to learn that research effort helped lay the initial groundwork for funding additional research currently guiding transportation justice efforts by the Portland Bureau of Transportation.
Teaching Assistant
Portland State University
05.2015 - 08.2015
- Graded academic papers, assignments, and exams, providing constructive feedback to fellow undergraduate students enrolled in SOC 310, a 300-level Sociology course focused on US Society and required for the major.
- Worked with Dr. Amy Lubitow to optimize learning plans based on student test grades, evaluations, and topics relevant to current sociopolitical climate.
- Facilitated small group discussions to enhance students' critical thinking, problem-solving skills, and general engagement with course material.
- Collaborated with fellow teaching assistants to create consistent and supportive learning environment for students.
Education
Bachelor of Arts - Sociology
Portland State University
Portland, OR 09.2015 - 06.2017
Skills
Excellent written and communication skills
Ability to work effectively within in a team
Highly adept at administrative tasks
Successful small business operation
Highly adaptive, self-aware, and empathetic
Proficient in various interview techniques and research methods
Qualitative and quantitative analysis
Certification
Mental Health Rehabilitation Technician / Community (MHRT/C)
Timeline
Mental Health Rehabilitation Technician / Community (MHRT/C)
11-2024
Farmer
Fine Line Farm
04.2023 - 11.2024
Proprietor/Wine Director
Leeward
03.2020 - 12.2022
Server
Drifters Wife
08.2017 - 11.2019
Bachelor of Arts - Sociology
Portland State University
09.2015 - 06.2017
Research Assistant, Transportation Equity
Portland State University
09.2015 - 05.2017
Teaching Assistant
Portland State University
05.2015 - 08.2015
Server
The Lost Kitchen
5 2024 - Current
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