Raquel Ortiz
Denton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and upbeat Task Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Student
Ogle School
05.2023 - Current
- Worked in team environment to maintain high levels of productivity.
- Worked with industry professionals to further drive learning goals.
- Skincare Treatments: Proficient in providing a wide range of skincare treatments, including facials, chemical peels, microdermabrasion, and other specialized treatments.
- Product Knowledge: In-depth understanding of skincare products, their ingredients, and their effects on different skin types.
- Up-selling and Cross-selling: Ability to promote additional services and products to clients, increasing revenue for the salon or spa.
- Continuing Education: A commitment to staying updated on the latest skincare trends, products, and techniques through continuing education and industry workshops.
- State Licensing: Working towards a valid esthetician license in the state of Texas (October 2023)
Neiman Marcus Men's Sales Associate
Neiman Marcus
07.2021 - 03.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Jewelry Sales Associate
Saks OFF 5TH
01.2018 - 07.2021
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Restaurant Waitress
Stars Canoga Park
08.2017 - 08.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Freelancer Housekeeping
Self Employed Services
06.2017 - 01.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Los Angeles City College
Los Angeles, CA06.2009
Skills
- Merchandise Sales
- Positive Reinforcement
- Energy and Physical Stamina
- Product Assessments
- Customer Retention
- Active Listening Skills
- Returns and Exchanges
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Student
Ogle School
05.2023 - Current
Neiman Marcus Men's Sales Associate
Neiman Marcus
07.2021 - 03.2023
Jewelry Sales Associate
Saks OFF 5TH
01.2018 - 07.2021
Restaurant Waitress
Stars Canoga Park
08.2017 - 08.2018
Freelancer Housekeeping
Self Employed Services
06.2017 - 01.2018
High School Diploma -
Los Angeles City College