RAQUEL PEREZ
Buckeye,AZ
Summary
Dynamic Customer Relations Manager with a proven track record at Arrowhead Honda, excelling in client retention and loyalty through effective problem-solving and communication strategies. Leveraged CRM software to enhance customer insights, driving product development and team training initiatives. Known for strong leadership and a diligent work ethic, fostering a positive customer experience.
Professional in customer relations with strong expertise in managing client interactions and driving satisfaction. Experienced in conflict resolution, communication, and developing lasting client relationships. Known for collaborative approach and delivering consistent results. Skilled in team leadership, problem-solving, and adapting to evolving needs.
Overview
9
9
years of professional experience
Work History
Customer Relations Manager
Arrowhead Honda
12.2016 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Developed new employees and on-going performance assessment of current employees.
Education
GED -
Glendale Community College
Glendale01-1999
Skills
- Diligent work ethic
- Quality assurance
- CRM software proficiency
- Workload management
- Attention to detail
- Schedule management
- Customer service
- Problem-solving
- Team member training
- Customer surveys
- Decision-making
- Customer relations
- Conflict management
- Staff training
- CRM tracking
- Strong leadership
- Positive attitude
- Multitasking
- Strong work ethic
Languages
Spanish
Professional Working
Timeline
Customer Relations Manager
Arrowhead Honda
12.2016 - Current
GED -
Glendale Community College