Open To Work
Raquel Perez
Brooklyn,NY
Work Preference
Summary
People-oriented Shift Leader experienced in executing initiatives that enhance workplace culture aligned with organizational values. Delivered positive customer experiences through exceptional service, multitasking, and time management. Fostered team collaboration and achieved operational excellence through compassionate leadership and effective training.
Overview
32
32
years of professional experience
Work History
Shift Leader
Walgreens Boots Alliance
Brooklyn, NY
09.2008 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to enhance productivity and elevate customer service standards.
- Resolved escalated customer concerns and emergencies in absence of manager, ensuring customer satisfaction.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to improve productivity and ensure safer work practices.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
Inventory Specialist
Walgreens
Brooklyn, NY
06.2001 - 09.2008
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Compared merchandise invoices to items actually received.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Beauty Advisor
Walgreens
Brooklyn, NY
07.1994 - 07.2001
- Showed customers how to apply makeup and other products to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Evaluated customer skin to determine unique conditions and skin type.
- Recommended complementary products based on guest interests or items selected for purchase.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
Self Checkout Cashier
Walgreens
Brooklyn, NY
02.1994 - 07.1994
- Scanned items and verified pricing accuracy on cash register.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Welcomed customers and assisted in locating store items.
- Answered customers' questions and provided information on store procedures or policies.
- Enhanced customer satisfaction by personalizing service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
Education
GED -
John Dewey High School
Brooklyn, NYSkills
- Team Supervision
- Shift Scheduling
- Assigning Work
- Team Motivation
- Staff training
- Customer Service Management
- Complaint Resolution
- Problem-Solving
- Safety management
- Security compliance
- POS System Operation
- Inventory Counts
- Policy enforcement
- Equipment Troubleshooting
- Scheduling Flexibility
- Workplace Etiquette
Timeline
Shift Leader
Walgreens Boots Alliance
09.2008 - Current
Inventory Specialist
Walgreens
06.2001 - 09.2008
Beauty Advisor
Walgreens
07.1994 - 07.2001
Self Checkout Cashier
Walgreens
02.1994 - 07.1994
GED -
John Dewey High School