Raquel Perez "Rocky"
Polk City,FL
Summary
Outgoing and driven associate with a strong commitment to enhancing family well-being. Highly organized and task-oriented, excelling in dynamic environments. Passionate about fostering relationships and contributing to children's growth and happiness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Dietrich Kelso Orthodontics
Lakeland, FL
11.2022 - Current
- Coordinate, schedule and confirm appointments.
- Manage a multi-line phone system with professionalism.
- Greeted and welcomed patients upon arrival, fostering a friendly and inviting atmosphere.
- De-escalated patient concerns with a calm and cordial demeanor, enhancing patient satisfaction.
- Balanced administrative tasks including filing, managing emails, and taking inventory of supplies to ensure smooth operations.
- Process payments and maintain cash and check logs through Excel.
- Work collaboratively in a team environment while taking on additional tasks during high-volume periods.
Air Gateway Team Member
Amazon Inc.
Lakeland, FL
04.2021 - 11.2022
- Coordinated activities of pilots and ground crew to ensure smooth aircraft operations.
- Directed aircraft movement on the runway to ensure safety during arrivals and departures.
- Operated cargo tractors and belt loaders to efficiently distribute freight across the ramp.
- Verified and documented proper package shipment routes and accounted for the total weight of all packages combined bound for the aircraft.
- Trained new associates to enhance their skills and understanding of procedures.
Animal Care Specialist
Cleveland Heights Animal Hospital
Lakeland, FL
08.2020 - 04.2021
- Cared for and managed over 50 pets, including safely restraining animals during procedures to support veterinary staff.
- Administered vitamins/medications and preventative methods such as flea/tick and heartworm products and the collection of laboratory specimens.
- Monitored animals recovering from surgery and notified veterinarians of any unusual changes or behaviors.
- Performed nail trims, grooming, bathing, and walking services.
- Prepared feed for animals according to specific instructions such as diet lists or schedules.
- Uphold clean and tidy kennels, cat rooms, animal holding areas, examination and operating rooms.
- Coordinated boarding appointments and confirmed schedule availability across departments, ensuring seamless operations.
Sales Associate
Shoe Carnival
Lakeland, FL
11.2018 - 03.2020
- Enrolled customers in loyalty programs to improve customer retention.
- Trained new sales associates on store procedures and customer service standards.
- Restocked shelves in organized arrangements to enhance product visibility.
- Operated the microphone and provided store announcements (including sales, games, and prize giveaways).
Seasonal Sales Associate
Target
Lakeland, FL
10.2019 - 01.2020
- Executed cash register operations, ensuring accurate transactions and customer satisfaction.
- Oversaw fitting room operations, delivering personalized service to enhance guest experience.
- Styled the mannequins frequently to promote sales and products.
- Enhanced store visual appeal through effective zoning and color psychology techniques.
Sales Associate
Rack Room Shoes
Lakeland, FL
06.2016 - 08.2018
- Trained and mentored new sales associates, fostering team skill development.
- Facilitated customer enrollment in loyalty programs, contributing to increased customer retention.
- Operated cash register and balanced till accurately, ensuring smooth transactions.
- Answered incoming calls with professionalism.
- Assisted with incoming/outgoing shipments and inventory processes.
Education
Associates of Arts Degree -
Hillsborough Community College
12-2028
High School Diploma -
Kathleen Senior High School
Lakeland, FL05-2018
Skills
- Administrative Skills
- Organization
- Detail Oriented
- Problem Solving
- Communication
- Adaptability
- Interpersonal Skills
- Bilingual
- Strong Work Ethic
Certification
- Basic Life Support Certification- National CPR Foundation, 12/30/2027
Timeline
Administrative Coordinator
Dietrich Kelso Orthodontics
11.2022 - Current
Air Gateway Team Member
Amazon Inc.
04.2021 - 11.2022
Animal Care Specialist
Cleveland Heights Animal Hospital
08.2020 - 04.2021
Seasonal Sales Associate
Target
10.2019 - 01.2020
Sales Associate
Shoe Carnival
11.2018 - 03.2020
Sales Associate
Rack Room Shoes
06.2016 - 08.2018
Associates of Arts Degree -
Hillsborough Community College
High School Diploma -
Kathleen Senior High School