Raquel Reed
Vincennes,IN
Summary
Dependable and highly motivated professional with extensive leadership, hospitality, and production experience across restaurant, hotel, and manufacturing environments. Strong team coach with excellent guest-recovery skills, high urgency, and consistent accountability. Quick learner with clear communication and a proven ability to maintain company standards and smooth operations.
Overview
14
14
years of professional experience
Work History
Production Supervisor / Quality Tech / Lead / Line Operator
Northern Indiana Anodize
01.2023 - Current
- Supervised production operations to optimize workflow efficiency, uphold safety standards, and ensure product quality.
- Trained and coached team members to achieve and exceed production goals.
- Operated and monitored production line equipment to ensure smooth operations.
- Conducted quality checks, documented results, and addressed defects to maintain product integrity.
- Maintain organized work areas and enforce sanitation and safety procedures.
Food & Beverage Supervisor / Steakhouse Supervisor
Oak Grove Racing & Gaming Hotel
Oak Grove, KY
03.2021 - 06.2022
- Oversaw steakhouse operations and guest interaction.
- Supervised food and beverage operations to ensure high-quality service.
- Led and coached staff to maintain workflow efficiency.
- Managed scheduling, training, and performance feedback.
- Ensured compliance with safety and sanitation policies.
Server
Strawberry Alley Ale Works
Clarksville, TN
06.2019 - 03.2021
- Delivered friendly, attentive service in a high-volume environment.
- Maintained strong guest interaction and order accuracy.
- Assisted with guest recovery and resolved concerns promptly.
- Maintained cleanliness of dining areas and compliant with sanitation standards.
Restaurant Manager
Bob Evans
04.2017 - 03.2018
- Managed daily restaurant operations and service flow.
- Coached staff to consistently achieve company standards.
- Managed scheduling, training, and shift leadership to ensure operational efficiency.
- Addressed guest concerns to enhance customer satisfaction.
- Ensured compliance with food safety and sanitation policies.
Server / Supervisor / Restaurant Manager
Steak 'n Shake
07.2016 - 02.2017
- Provided fast, friendly service with strong guest interaction.
- Supervised staff and maintained smooth operations.
- Managed scheduling, training, and workflow coordination.
- Resolved guest concerns quickly and professionally.
Server
Champions Sports Bar & Grill
02.2013 - 07.2016
- Delivered friendly service in a busy sports-bar environment.
- Ensured accurate, timely food and drink delivery.
- Resolved guest concerns professionally.
- Maintained clean and organized dining and bar areas.
Education
High School Diploma -
Legacy High School
Las Vegas, Nevada05-2010
Skills
- Team leadership and coaching
- Guest recovery and conflict resolution
- Customer service and guest interaction
- Expo and order accuracy
- Maintaining company goals and standards
- Cleaning, organizing, and sanitation awareness
- Cash handling and POS systems
- High sense of urgency
- Multitasking in fast-paced environments
- Teamwork and communication
- Accountability and reliability
Timeline
Production Supervisor / Quality Tech / Lead / Line Operator
Northern Indiana Anodize
01.2023 - Current
Food & Beverage Supervisor / Steakhouse Supervisor
Oak Grove Racing & Gaming Hotel
03.2021 - 06.2022
Server
Strawberry Alley Ale Works
06.2019 - 03.2021
Restaurant Manager
Bob Evans
04.2017 - 03.2018
Server / Supervisor / Restaurant Manager
Steak 'n Shake
07.2016 - 02.2017
Server
Champions Sports Bar & Grill
02.2013 - 07.2016
High School Diploma -
Legacy High School