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Hi, I’m
Raquel Rico
Customer Service Professional
Madera,CA
Work Preference
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including taking orders, answering customer questions and engaging with them to keep a good customer relationship to keep them returning to the establishment.
Overview
27
years of professional experience
Work History
VXI Global Solutions LLC
WFM Call Center Agent
09.2025 - Current
Job overview
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Adapted quickly to new systems and processes, enhancing personal efficiency in handling calls.
- Maintained a professional demeanor while managing high call volumes during peak times.
- Implemented feedback from supervisors to refine communication skills and customer engagement techniques.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Walgreens
Cashier
01.2025 - 08.2025
Job overview
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of work area, ensuring compliance with store standards.
- Collaborated with team members to streamline checkout processes, improving transaction speed.
- Implemented promotional displays that increased visibility of sales items, enhancing overall sales performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Madera Unified School District
Paraeducator, Special Education
08.2023 - 01.2025
Job overview
- Assisted teachers in classroom management, promoting positive behavior and enhancing student engagement.
- Provided one-on-one support to students with disabilities, fostering independence and skill development.
- Facilitated small group activities that encouraged social interaction and academic growth among peers.
- Maintained a safe, organized, and inclusive classroom environment conducive to learning for all students.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
New Life Discovery Schools
Teacher's Assistant/School Bus Driver
05.2022 - 08.2023
Job overview
- Fostered a positive learning environment through effective classroom management techniques
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Helped students explore concepts with engaging, learning-focused activities.
Crescent Jewelers
Jewelry Sales Associate
01.1999 - 06.2022
Job overview
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
- Provided detailed product knowledge to customers, enhancing their shopping experience and boosting confidence in their purchases.
- Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.
Macy's
Jewelry Sales Associate
02.2022 - 05.2022
Job overview
- Assisted customers in selecting jewelry that matched their personal style and preferences.
- Demonstrated product knowledge to enhance customer experience and drive sales.
- Maintained an organized sales floor, ensuring products were displayed attractively and securely.
- Processed transactions efficiently using point-of-sale systems to ensure accurate reporting.
Jcpennys
Fine Jewelry Sales Associate
08.2019 - 02.2022
Job overview
- Cultivated customer relationships through personalized service and product knowledge.
- Assisted customers in selecting fine jewelry, enhancing their shopping experience.
- Maintained inventory accuracy by regularly updating stock levels and conducting audits.
- Led visual merchandising efforts, ensuring displays aligned with brand standards and seasonal trends.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Walmart
Jewelry Sales Associate
08.2014 - 08.2019
Job overview
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Madera Community College Madera, CA
from Early Childhood Care And Education
Job Corps San Jose, CA
GED
10.2000
Skills
- Problem-solving skills
- Issue resolution
- Answering questions
- Gathering information
- Resolving issues
- Customer education
- Language fluency
- Telemarketing expertise
- Professional phone voice
- Call handling
- Call center customer service
- Script adherence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
WFM Call Center Agent
VXI Global Solutions LLC
09.2025 - Current
Cashier
Walgreens
01.2025 - 08.2025
Paraeducator, Special Education
Madera Unified School District
08.2023 - 01.2025
Teacher's Assistant/School Bus Driver
New Life Discovery Schools
05.2022 - 08.2023
Jewelry Sales Associate
Macy's
02.2022 - 05.2022
Fine Jewelry Sales Associate
Jcpennys
08.2019 - 02.2022
Jewelry Sales Associate
Walmart
08.2014 - 08.2019
Jewelry Sales Associate
Crescent Jewelers
01.1999 - 06.2022
Madera Community College
from Early Childhood Care And Education
Job Corps
GED