Raquel Rios
Escondido,CA
Summary
Ambitious, career-focused professional seeking an entry-level position that promotes career growth while contributing to organizational success. Meeting company needs through consistent and organized practices, demonstrating strong ability to work under pressure. Adaptable and resourceful in navigating new challenges, committed to enhancing the brand and driving results. Prepared to leverage skills and dedication to support team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mohnacky Animal Hospital of Escondio
Escondido, CA
06.2023 - Current
- Resolved complex problems by working with executive director and doctor to provide solutions that meet customer needs.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Coordinated communication between veterinary staff and pet owners for effective care.
- Educated pet owners on services, treatments, and preventive care options available.
- Assisted veterinarians with administrative tasks such as scheduling appointments , and maintaining patient files.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered incoming calls, managed multi line phone system , scheduled appointments, took client communication messages, transferred calls to appropriate departments, and provided information to clients regarding services offered.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated patient check-ins, ensuring smooth workflow and efficient handling of records.
- Maintained confidentiality of sensitive customer information records.
- Processed requests for new accounts, changes to existing accounts and account closures within established timelines.
- Scanned documents into digital format using specialized equipment.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Key Holder Leader
Cotton On
Escondido, CA
11.2020 - 05.2023
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Kept department on-target to meet sales and profit objectives and pursuing revenue generation opportunities.
- Developed good working relationships with store leadership and sales personnel.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
- Participated in weekly meetings with management to review progress toward goals, discuss challenges faced by the team, and strategize solutions for future success.
- Championed company values within the workplace, modeling desired behaviors and setting expectations for all employees to adhere to high standards of professionalism.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Regal Cinemas
Escondido, CA
10.2019 - 10.2020
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Orange Glen High School
Escondido06.2020
Skills
- Computer Skills
- Basic Math
- Active Listening
- Compassionate
- Salesforce Software
- Marketing and Advertising
- POS Terminal Operation,
- Scheduling
- Documentation
- Team Building
- Supervision & Leadership
- Problem Resolution
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Data Management
- Organizational Skills
- Team Management
- Customer Service
- People Skills
- Multitasking
- Organizing and Categorizing Data
- Data Entry
- Bookkeeping
Accomplishments
- Promoted from seasonal sales associate to Key holder leader, in less than 12-months.
- Received multiple recognition for achieving the highest sales of the month for myself and my team.
Timeline
Customer Service Representative
Mohnacky Animal Hospital of Escondio
06.2023 - Current
Key Holder Leader
Cotton On
11.2020 - 05.2023
Customer Service Representative
Regal Cinemas
10.2019 - 10.2020
High School Diploma -
Orange Glen High School