Raquel Riveros
Tenafly,New Jersey
Summary
Detail-oriented, motivated, hardworking, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Excellent observational, organizational, and communication skills.
Overview
2
2
years of professional experience
Work History
Princess Polly College Ambassador
Princess Polly
09.2023 - Current
- Promoted the brand through various social media platforms
- Gained commission rates based on the amount of revenue I brought to the corporation
Fundraiser Chairperson
Urban Dance Troupe
08.2023 - Current
- Led organization in setting goals and strategies.
- Created fundraisers every month for both the dance team and THON; a 48-hour student-run dance marathon organization for pediatric cancer.
- Contributed to values, goals and strategic vision of organization.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Negotiated and resolved conflicts between stakeholders.
Sales Associate
Urban Outfitters
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked in fitting rooms
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Jewelry Sales Ambassador
Slide Jewels
01.2022 - 08.2022
- Promoted jewelry items sent to me through social media.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Hostess
Blue Moon Mexican Cafe
04.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Bachelor of Arts - Advertising
Pennsylvania State University
University Park, PA05.2026
High School Diploma -
Tenafly High School
Tenafly, New Jersey06.2022
Skills
- Customer Service/Assistance
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Retail
- Fashion Jewelry
- Jewelry Sales
- Fundraising
Websites
Accomplishments
- Achieved a certificate through Tenafly High School by creating the 5k and Dog Walk Graphic Design in 2019
- Created a campaign for Treasurer of Tenafly, New Jersey with a graphic design using accuracy, creativity, and efficiency to promote.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Princess Polly College Ambassador
Princess Polly
09.2023 - Current
Fundraiser Chairperson
Urban Dance Troupe
08.2023 - Current
Sales Associate
Urban Outfitters
05.2023 - 08.2023
Jewelry Sales Ambassador
Slide Jewels
01.2022 - 08.2022
Hostess
Blue Moon Mexican Cafe
04.2021 - 01.2022
Bachelor of Arts - Advertising
Pennsylvania State University
High School Diploma -
Tenafly High School
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