Raquel Salazar
Fort Worth,TX
Summary
Dedicated customer service representative with a proven track record of resolving complex issues, enhancing loyalty, and fostering client relationships. Skilled in active listening, critical thinking, and effective communication.
Overview
32
32
years of professional experience
Work History
Customer Service Representative - Billing
The Ray Tax Group
Crowley, TX
02.2015 - 03.2026
- Assisted clients in navigating complex tax processes, ensuring compliance and clarity in communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
Dorothy's Scrubs
Fort Worth, TX
10.2009 - 02.2012
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented visual merchandising strategies to maximize store appeal and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
CSR, Sales
Mulholland's
Fort Worth, TX
10.1998 - 09.2007
- Assisted customers with product inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Monitored inventory levels and coordinated restocking activities to optimize product availability.
- Built strong relationships with clients, leading to repeat business and referrals.
- Provided personalized product recommendations based on customers'' needs and preferences.
Daycare Teacher
YWCA Downtown
Fort Worth, TX
10.1993 - 04.1998
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe, nurturing environment that promoted social and emotional development among children.
- Collaborated with parents to support children's individual needs and developmental milestones.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Education
High School Diploma -
Northside High School
Fort Worth, TXSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
Timeline
Customer Service Representative - Billing
The Ray Tax Group
02.2015 - 03.2026
Sales Associate
Dorothy's Scrubs
10.2009 - 02.2012
CSR, Sales
Mulholland's
10.1998 - 09.2007
Daycare Teacher
YWCA Downtown
10.1993 - 04.1998
High School Diploma -
Northside High School