Raquel Silver
Boone,NC
Summary
Dynamic sales and service professional with a proven track record at First Citizens Bank, excelling in customer relationship building and account servicing. Adept at developing tailored solutions and enhancing client satisfaction, I effectively trained staff and monitored compliance, resulting in a significant increase in customer retention and positive feedback.
Overview
19
19
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
Boone
09.2012 - 01.2026
- Assisted customers with account inquiries and transaction processing.
- Educated clients on bank products and services to enhance customer engagement.
- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Processed loan applications and maintained accurate records to support operations.
- Collaborated with team members to streamline service delivery processes.
- Developed strong relationships with clients through active listening and personalized service.
- Trained new staff on operational procedures and customer service protocols.
- Monitored account activity for potential fraud, ensuring compliance with regulations.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Insurance Agent
Nationwide
Boone, NC
04.2007 - 09.2012
- Provided exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
- Developed tailored insurance solutions based on client needs, enhancing satisfaction and retention.
- Conducted thorough policy reviews, ensuring compliance with regulations and accuracy in documentation.
- Educated clients on policy options, helping them make informed decisions about coverage.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FLSkills
Goal oriented
Performance tracking
Product and service knowledge
Account servicing
Staff training
Customer service
Customer relationship building
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Representative
First Citizens Bank
09.2012 - 01.2026
Insurance Agent
Nationwide
04.2007 - 09.2012
High School Diploma -
North Fort Myers High School