RAQUEL SLAUGHTER
Midlothian ,IL
Summary
Saleswoman with 6 years of experience in the customer service, sales and management industries, recognized for exceeding sales quotas and fostering formidable team dynamics. Demonstrates expertise in problem-solving, negotiation, and team leadership, driving operational success and customer satisfaction. Passionate about using analytical skills and innovative strategies to propel organizational growth and achieve ambitious sales targets.
Overview
7
7
years of professional experience
Work History
General Manager
Tricoci Salon and Spa
Naperville, IL
03.2025 - Current
- Oversee daily operations, ensuring exceptional client service and satisfaction across all departments for colorist, stylists,nail technicians. massage therapists and estheticians.
- I Develop and implement strategic marketing initiatives to increase brand visibility and client engagement.
- Managed financial performance, optimizing budgets and controlling expenses to enhance profitability.
- Led staff training programs, fostering professional development and enhancing team performance standards.
- I hold my team accountable to reaching their sales goals for retail, services per ticket, gift cards and rebooking. I have monthly meeting with each individual to make sure everyone stays on track.
- I lead by example by putting our customers first and giving quality service i also keep myself educated on all of our products so I’m able to assist any guest.
- My team constantly exceeds our sales goals. Thanks to this I have one of the highest ranked stores from our company in our region.
CENTER MANAGER
European Wax Center
Evergreen Park, IL
04.2023 - 08.2024
- As manager I would hire both wax specialist and Guest Sales Associates.
- I conduct phone and in person interviews with candidates.
- I was in charge of training for our front desk, making sure my employees can excel in selling our wax pass packages to guest, provide exceptional customer service, and know the ins and outs of our appointment booking system called Zenoti.
- As a store we must meet goal for the number of services per ticket, Packages per ticket, average service dollar, rebook percentage and labor.
- My years of sales experience have helped so my center reaches goal.
- To meet these goals, I would role play with both GSA’s and wax specialist.
- Going over rebuttals and proper sales pitches
- If numbers are not met, I follow procedure by placing an associate on a performance improvement plan.
- If an employee has not met goal for by the end of the Improvement plan duration, then we would proceed with termination.
- I also focus on providing the best experience for our guests.
- I do this by following proper sanitation practices to keep the center clean.
- I train my employees to give every guest the best experience possible.
- When any issues arises with a guest. I call them personally to see what we can do better as a business.
- This way I keep the clients business and am able to work with my team so they improve, which prevents recurring issues.
- I go over inventory weekly so my store is properly stocked.
- I handle ordering retail, back bar items, cleaning supplies, and Wax.
- For my job multi-tasking is essential.
- I would also set an example by going on the desk and selling wax passes so I am meeting my own personal numbers as well.
SPA MANAGER
Hand and Stone Spa
Orland Park, IL
06.2020 - 04.2023
- Managed client communications and scheduling, ensuring seamless spa operations.
- Achieved top sales in gift cards and memberships, surpassing peers across five locations.
- Became proficient in handling inventory, guest retention, hiring and training employees.
- Contributed to a 30% conversion rate, enhancing client engagement and retention.
- Led daily spa operations for a team of 25+, enhancing service quality and team performance through effective coaching and support.
- Started as a sales associate and was promoted to Manager within 2 years by consistently exceeding sales targets and enhancing team collaboration, resulting in an increase in service revenue.
SALES ASSOCIATE
Old Navy
Schereville, IN
11.2018 - 07.2019
- I kept the sales floor clean and would aid guest looking for clothing.
- I would check people out at the register and sell credit cards.
- I met my metrics every month for credit card sales.
- I was very friendly and learned to work hard and a great deal about retail sales.
Education
Fine Arts
South Suburban College
05.2020
High School Diploma -
Thornton Fractional South High School
05.2017
Skills
- Communication, Critical Thinking, Customer Retention, Customer Service, Graphic Design, Multitasking, Negotiation, Organization, Problem Solving, Sales, Sales Strategy, Team Leadership
Timeline
General Manager
Tricoci Salon and Spa
03.2025 - Current
CENTER MANAGER
European Wax Center
04.2023 - 08.2024
SPA MANAGER
Hand and Stone Spa
06.2020 - 04.2023
SALES ASSOCIATE
Old Navy
11.2018 - 07.2019
Fine Arts
South Suburban College
High School Diploma -
Thornton Fractional South High School