Summary
Overview
Work History
Education
Skills
License
Timeline
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Raquel Snavely, RN

Choctaw,OK

Summary

Dynamic and results-driven registered nurse with progressive leadership experience in clinical operations, healthcare technology, and administrative management. Proven track record of effectively leading teams, ensuring quality assurance, and implementing process improvement initiatives in diverse healthcare settings. Committed to optimizing patient care outcomes and enhancing organizational efficiency through a strong focus on collaboration, innovation, and continuous improvement.

Overview

12
12
years of professional experience

Work History

RN Clinical Support Specialist

Apricot Technology
07.2024 - Current
  • Lead customer onboarding and training for AI-based documentation technology
  • Drive customer success initiatives and product improvement implementation
  • Provide clinical expertise for technology solutions in home health documentation

Director of Clinical Services

Accentra Home Health
01.2024 - 07.2024
  • Led nursing team operations and interdisciplinary communication
  • Managed QAPI processes and executive leadership reporting
  • Developed customer/patient relationships including marketing initiatives
  • Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
  • Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.

Branch Manager OKC Office

Angels Care Home Health
01.2023 - 01.2024
  • Directed branch operations including clinical services and business development
  • Led branch to exceed sales targets, implementing innovative marketing campaigns.
  • Directed staff recruitment and training for high performance and skill alignment.
  • Enhanced compliance with regulatory standards by implementing rigorous audit processes.
  • Ensured high customer satisfaction with proactive issue resolution and service excellence.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented QAPI initiatives and regulatory compliance measures
  • Supervised clinical staff development and interdisciplinary communication
  • Enhanced team performance with effective training programs and regular feedback sessions.
  • Managed daily operations to ensure efficient workflow and high-quality service.

Assistant Director of Clinical Services

Parc Place Medical Resort
01.2022 - 01.2023
  • Oversaw clinical operations, staffing, and QAPI programs
  • Managed CMS compliance and quality improvement projects
  • Coordinated admission/discharge planning processes
  • Spearheaded initiatives aimed at reducing disparities in access to quality health care services among vulnerable populations.
  • Contributed to various facility committees focused on improving different areas of clinical services.
  • Reduced hospital readmission rates by developing effective discharge planning processes and coordinating care transitions between healthcare providers.
  • Ensured compliance with regulatory standards through meticulous documentation and adherence to established protocols.
  • Shared input on staffing, resource allocations and staff development to help director improve clinical operations.

RN Case Manager

Lifespring Home Health
07.2021 - 12.2022
  • Managed comprehensive care for caseload of 40-50 patients
  • Supervised LPNs and home health aides
  • Ensured compliance with Medicare guidelines and agency policies
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.

Critical Care RN

SSM/Travel Nurses Across America
01.2018 - 07.2021
  • Delivered expert patient care in high-acuity ER and ICU settings
  • Implemented evidence-based nursing interventions
  • Coordinated with multidisciplinary teams

Administrative Assistant/Medical Assistant

Bruce A Daniels MD
01.2013 - 01.2018
  • Coordinated patient care services in primary care setting
  • Managed electronic health records and patient documentation
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Associate in Nursing -

Rose State College
Midwest City, OK
12-2018

Associate in Science -

OKC Community College
Oklahoma City, OK
01.2016

Skills

  • Clinical Operations Management
  • Team Leadership & Staff Development
  • Quality Assurance/QAPI
  • EHR Documentation
  • Regulatory Compliance
  • Patient Care Management
  • Business Development
  • Interdisciplinary Communication
  • Case management
  • Utilization review
  • Healthcare management
  • Clinical leadership

License

Registered Nurse, Oklahoma State Board of Nursing, Multi-State Compact License

Timeline

RN Clinical Support Specialist

Apricot Technology
07.2024 - Current

Director of Clinical Services

Accentra Home Health
01.2024 - 07.2024

Branch Manager OKC Office

Angels Care Home Health
01.2023 - 01.2024

Assistant Director of Clinical Services

Parc Place Medical Resort
01.2022 - 01.2023

RN Case Manager

Lifespring Home Health
07.2021 - 12.2022

Critical Care RN

SSM/Travel Nurses Across America
01.2018 - 07.2021

Administrative Assistant/Medical Assistant

Bruce A Daniels MD
01.2013 - 01.2018

Associate in Nursing -

Rose State College

Associate in Science -

OKC Community College

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