Raquel Teets
Cibolo,TX
Summary
Internal Sales Representative with 13 years of experience in outbound telesales. Solid experience in call control, account development and time management. Consistently exceeds sales goals and provided quality care to 400 plus diabetic patients. Expert customer relationship management software, maintained positive relationships with seven insurance companies and four distributor partners.
Overview
21
21
years of professional experience
Work History
Inside Sales Associate
Medtronic Diabetes
01.2011 - Current
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support. Managed 30 outbound calls in addition to incoming calls, emails and faxes from patients, insurances and healthcare providers.
- Streamlined internal processes for better efficiency, allowing for quicker response times to customer inquiries.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Answered customers' questions regarding products, prices, and availability.
Front Desk Receptionist
Momentum Physical Therapy
06.2009 - 12.2010
- Enhanced patient satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased patient retention by maintaining a welcoming and organized reception area.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
Regional Outside Sales Representative
Dominion Diagnostics
06.2008 - 02.2009
- Built strong customer relationships through regular communication, follow-up, and exceptional service.
- Optimized sales pipeline management by diligently tracking leads, prospects, and opportunities in CRM software.
- Maintained accurate records of all activities related to prospecting, lead generation, proposals, contracts, and closed deals in CRM system.
Executive Administrative Assistant
Sami N. Mayood, MD
12.2002 - 02.2008
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
Education
Bachelor of Science - Liberal Arts And General Studies
National University
La Jolla, CA06.2002
Skills
- Networking abilities
- Active listening
- Market research
- Time management
- Attention to detail
- Sales techniques
- Territory management
- Email etiquette
- Goal-oriented
- Sales forecasting
Timeline
Inside Sales Associate
Medtronic Diabetes
01.2011 - Current
Front Desk Receptionist
Momentum Physical Therapy
06.2009 - 12.2010
Regional Outside Sales Representative
Dominion Diagnostics
06.2008 - 02.2009
Executive Administrative Assistant
Sami N. Mayood, MD
12.2002 - 02.2008
Bachelor of Science - Liberal Arts And General Studies
National University
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