Raquel Topke Morales
Houston,TX
Summary
Dynamic and results-driven waitress with extensive experience, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through attentive service and effective complaint resolution. Skilled in multitasking and managing high-pressure situations, consistently increasing sales.
Overview
3
3
years of professional experience
Work History
Waitress/ Restaurant Hostess
Takara Japanese Steakhouse
10.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress / Restaurant Hostess
Shake Shake Seafood
02.2023 - 01.2025
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress Supervisor
La Herradura
01.2024 - 07.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Mis Dos Vicios
02.2025 - 06.2025
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Monroe High School
Monroe, NC06.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Mis Dos Vicios
02.2025 - 06.2025
Waitress Supervisor
La Herradura
01.2024 - 07.2024
Waitress / Restaurant Hostess
Shake Shake Seafood
02.2023 - 01.2025
Waitress/ Restaurant Hostess
Takara Japanese Steakhouse
10.2022 - 04.2023
Monroe High School