Raquel Torres Sanchez
Kenosha
Summary
Driven professional with a proven track record at Zeigler Toyota of Racine, enhancing operational efficiency and customer satisfaction. Excelled in employee training and data entry, significantly improving departmental productivity. Skilled in customer service and sales support, adept at managing high-volume inbound calls and scheduling, ensuring seamless service delivery.
Overview
10
10
years of professional experience
Work History
BDC Internet Department Lead/Sales Department
Zeigler Toyota of Racine
02.2018 - Current
- Manage inbound service and sales calls, schedule appointments for both sales and service, and respond to customer inquiries before their dealership visits
- Assist with quoting and provide on-the-floor support for customers
- Lead the training of new hires, oversee the department's schedule, and calculate monthly commission payouts
- Managed daily operations, ensuring efficient workflow and productivity.
SALES ASSOCIATE
COACH
01.2015 - 08.2018
- Training new hires cashier, and conducting floor sets
- Transferring stock and inventory to different store locations; handling deposits after store closing
- In addition to the above also my responsibilities include mapping, conducting walk through with SM and DM, customer servicing, and opening, closing, conducting yearly reviews with staff
- Maintained knowledge of sales and promotions, return policies and security practices.
OFFICE CLERICAL- WORKED VARIETY OF CLIENTS (ULINE, EXPRESS)
EXPRESS EMPLOYMENT PROFESSIONALS
01.2016 - 12.2017
- RESPONSIBLE FOR ENTERING NEW HIRE INFORMATION AND PERFORMING VARIOUS DATA ENTRY TASKS
- MANAGED PHONE CALLS AND MAINTAINED COMPANY SPREADSHEETS USING EXCEL
Education
Some College (No Degree) - Business Administration
Gateway Technical College
Kenosha, WISome College (No Degree) - Physical Therapy
Blackhawk Technical College
Janesville, WISkills
- Customer service
- Data entry
- Sales support
- Employee training
- Appointment scheduling
- Operational efficiency
References
References available upon request.
Timeline
BDC Internet Department Lead/Sales Department
Zeigler Toyota of Racine
02.2018 - Current
OFFICE CLERICAL- WORKED VARIETY OF CLIENTS (ULINE, EXPRESS)
EXPRESS EMPLOYMENT PROFESSIONALS
01.2016 - 12.2017
SALES ASSOCIATE
COACH
01.2015 - 08.2018
Some College (No Degree) - Business Administration
Gateway Technical College
Some College (No Degree) - Physical Therapy
Blackhawk Technical College
Similar Profiles
Preston JociusPreston Jocius
Porter at Zeigler Honda of RacinePorter at Zeigler Honda of Racine
Lucas SchevikhovenLucas Schevikhoven
Car Salesperson at Zeigler Honda of RacineCar Salesperson at Zeigler Honda of Racine
Naomi IbarraNaomi Ibarra
Internet Sales Manager at Zeigler Honda Of RacineInternet Sales Manager at Zeigler Honda Of Racine