Chelsey Mullin
Las Vegas,NV
Summary
Enthusiastic BDC/Internet Sales Manager eager to contribute to team success through hard work, attention to detail and attentive nature. Clear understanding of business development combined with excellent communication skills. Motivated to learn, grow and excel in the automotive industry.
Overview
5
5
years of professional experience
Work History
BDC/Internet Sales Director
Centennial Hyundai
Las Vegas, NV
12.2017 - 03.2022
- Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales.
- Negotiated with third-party providers to receive cost-effective services while staying on budget.
- Managed operations within Internet Sales department and applied knowledge of inventory tools, social media, CRM and reputation management strategies to attract new customers.
- Department produced over 65% store volume through leadership of performance-driven sales team.
- Trained team to answer incoming phone calls with primary focus of scheduling appointments to boost store traffic and sales.
- Increased CSI score to 4.9 out of 5 revolving.
BDC Manager
Planet Nissan
Las Vegas, NV
06.2017 - 12.2017
- Posted appointments on internal board to notify sales department.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Follow up on unsold store visits to minimize missed sales opportunities.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives
Education
Certified - Massage Therapy
SCEC
Montrose, COSkills
- Customer Service
- Relationship Building
- Social Media
- Customer Complaint Resolution
- Staff Training and Development
Timeline
BDC/Internet Sales Director
Centennial Hyundai
12.2017 - 03.2022
BDC Manager
Planet Nissan
06.2017 - 12.2017
Certified - Massage Therapy
SCEC