Raquella Baruwa
Middleburg,USA
Summary
Healthcare professional with focus on patient engagement and communication. Proven experience in improving patient satisfaction and fostering strong relationships with healthcare teams. Known for collaborative spirit and adaptability, effectively managing changing needs. Skilled in empathetic communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist
Vital Care Infusion Services, LLC
12.2023 - Current
- Conducted thorough benefit verifications for patients, ensuring accurate and up-to-date insurance coverage information
- Collaborated with healthcare providers to obtain necessary documentation and complete the verification process in a timely manner
- Maintained detailed records of all benefit verifications, including insurance details, copayment amounts, and coverage limitations
- Identified discrepancies or errors in insurance information and worked closely with patients and insurance companies to resolve issues
- Closely monitored changes in insurance policies and communicated updates to relevant stakeholders within the organization
- Served as a subject matter expert on various types of health insurance plans, including PPOs, HMOs, Medicare, Medicaid, and private insurances
- Demonstrated exceptional attention to detail when reviewing complex policy documents and interpreting coverage terms accurately
- Maintained strict confidentiality of patient information according to HIPAA regulations throughout the benefit verification process
Patient Engagement Specialist
Velocity Clinical Research, Inc.
01.2022 - 05.2025
- Coordinated volunteer programs leveraged community resources to support patients throughout their healthcare journeys.
- Implemented innovative outreach programs aimed at educating underrepresented communities about available healthcare resources.
- Developed assessment tools to evaluate the effectiveness of implemented engagement tactics, leading to continuous improvement efforts within the program.
- Contributed to the creation of marketing materials that highlighted the benefits of patient engagement services, attracting new clients to the practice.
- Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
Artist Manager
72 Music Management
02.2022 - 05.2023
- Planned and produced content, including websites, sales presentations, and thought leadership pieces, to elevate brand presence in the market.
- Managed schedules and bookings for Grammy Award-winning artists.
- Drafted press releases, artist bios, and media communications to support promotional efforts.
- Collaborated with publicists, media, and marketing teams to secure interviews and media placements.
- Maintained organized records of artist engagements and financial documentation.
Regional Admissions Manager
Coram CVS Health-Jacksonville, FL
01.2018 - 12.2021
- Developed and implemented strategies to build referral networks with hospitals and healthcare providers, enhancing access to healthcare services for patients, particularly in underserved communities.
- Cultivated and maintained relationships with patients, families, and healthcare providers, ensuring smooth coordination during the admission process and continuity of care.
- Coordinated outreach efforts for healthcare programs, leveraging resources to expand regional outreach and enhance service accessibility.
- Provided clear and compassionate communication to patients and their families, ensuring a positive experience and fostering trust in the company's services.
- Tracked key performance metrics (KPIs) and analyzed market data to identify new opportunities for growth in regional healthcare outreach.
- Managed regional outreach initiatives, including educational events and health awareness campaigns, ensuring detailed attention to logistics and event execution.
Education
Master's degree - Public Relations
Full Sail University
07.2025
Bachelor's - Communications
Full Sail University
06.2024
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
Accomplishments
- Supervised team of 23 staff members.
Certification
- Six Sigma Certification
- Bloodborne Pathogens January 2023 to January 2025
- CPR January 2023 to January 2025
Languages
English
Native or Bilingual
Timeline
Intake Specialist
Vital Care Infusion Services, LLC
12.2023 - Current
Artist Manager
72 Music Management
02.2022 - 05.2023
Patient Engagement Specialist
Velocity Clinical Research, Inc.
01.2022 - 05.2025
Regional Admissions Manager
Coram CVS Health-Jacksonville, FL
01.2018 - 12.2021
Bachelor's - Communications
Full Sail University
Master's degree - Public Relations
Full Sail University
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